Hostess:

Responsibilities:

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name

• Use visual cues to seat Guests in either the bar or dining area depending on their preference

• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff

• Answer incoming calls to the restaurant and provide appropriate service

• Take reservations through Opentable and insert to TAFT DIAZ’s reservation system (Agilysys). Update and check for new reservations regularly. Respond to reservation requests.

• Contact customers who have requested special amenities for their reservation.

• Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate

• Tend to special Guest needs and requests (special occasions celebrations)

• Observant to Guests’ needs throughout the dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).

• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies

• Help dining room staff when possible by setting and clearing tables; replenishing water; serving beverages

• Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders

• Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for To-Go orders

• Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders

• Contribute to team effort by accomplishing related results as needed

Requirements:

• Must be able to read and write English

• Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance

• Must be able to clearly communicate Guests’ needs to Servers, Bussers, Managers, etc.

• Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests

• Must be able to walk and stand during entire shift

• Must be able to reach, bend, stoop,

• Must be able to understand requests for assistance

• Must be able to carry (10-30 lbs.) occasionally

• A desire to help out where needed and work as part of a team

• Flexibility to work a variety of shifts

• Must be able to assist Guests and possess great Guest relations skills

• Ability to work positively in a fast-paced environment

• Ability to stay focused and alert for extended periods of time

• Ability to work effectively within a team

• Ability to effectively communicate on the telephone.

Job Type: Part-time

Pay: From $9.00 per hour

Expected hours: 20 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Referral program
• Vision insurance

Shift:

• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Restaurant Experience: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person