Our Company & Our Property 

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

About Stanly Ranch, Auberge Resorts Collection

A private Napa Ranch cultivating the future of wellbeing. Stanly Ranch - a land that was established with legacy in mind and furthers its progression now with enlightened 21st century ideals. A vanguard in the movement toward holistic wellbeing, Stanly Ranch empowers an immersive agricultural experience intended to not only revitalise those lucky enough to visit, but to leave them transformed. Guests, owners, and locals alike will be captivated by an active and engaged private ranch lifestyle uniquely curated to nourish the mind, body, and soul through a rare connection to the land and its bounty.

Core Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their teammates. Within this, the key responsibilities for this position are:

• Answer all hotel incoming phone calls and connect to the appropriate department, guest, or outlet

• Conduct quality telephone answering and response services for guest and staff

• Answer department telephones within three rings, using correct greeting and telephone etiquette

• Maintain complete knowledge of:

1. All resort facilities/services/hours of operation;

2. Entertainment/special events scheduled in resort;

3. Guest functions taking place, including guest names, location of events.

4. How to utilize Property Management System (Opera)

5. How to utilize Point of Sale System (Lightspeed)

6. In-room dining order taking, procedures and menus. 

• Maintain discretion and confidentiality of all guests and hotel information 

• Accommodate all requests in a friendly manner. If unable to accommodate guest requests always offer alternative options

• Handle guest complaints or problems immediately, ensuring guest satisfaction. Communicate all of the above to management to ensure communication to all necessary departments

• Clearly and pleasantly communicate in English, both verbally and in writing, using correct spelling and grammar, with guests, co-workers and management to their understanding

• Maintain familiarity of all key resort personnel, owners, partners and key positions of all Auberge Resorts

• Assist in front office operations as assigned.

Required Qualifications

• Great communication skills

• Confidence and ability to perform under pressure

• Ability to answer a high volume of phone calls

• Ability to work a flexible schedule, including weekends and holidays, according to department needs

• Strong knowledge about the Valley and surroundings 

• Naturally warm, friendly and caring personality 

• Must be fluent in oral and written English, Spanish is a plus

 Preferred Qualifications

• Prior experience in a luxury environment

• Degree or Certification in Hospitality

• Knowledge of Opera and Alice
• Strong knowledge about the Valley and surroundings

Stanly Ranch is an Equal Opportunity Employer, M/F/D/V. Stanly Ranch provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Stanly Ranch complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This is a non-management position
Pay: 21.50