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POSITION SUMMARY
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay range for this position is $28.47 to $37.96 per hour and offers health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.Full Time
Accommodations
$50k-61k (estimate)
04/26/2023
04/12/2025
marriott.com
LOCK HAVEN, PA
>50,000
1927
Public
JOAN MARSHALL
$10B - $50B
Accommodations
Marriott is a diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities.
The following is the career advancement route for PBX Operator (Guest Experience Agent) positions, which can be used as a reference in future career path planning. As a PBX Operator (Guest Experience Agent), it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary PBX Operator (Guest Experience Agent). You can explore the career advancement for a PBX Operator (Guest Experience Agent) below and select your interested title to get hiring information.
If you are interested in becoming a PBX Operator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a PBX Operator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on PBX Operator job description and responsibilities
PBX operators are responsible for operating and maintaining a PBX multiline business telephone system, which functions like a high-tech switchboard.
04/14/2022: Durham, NC
They frequently also serve as a receptionist or perform general administrative support tasks.
02/17/2022: Great Falls, MT
When operating the switchboard, the operator must screen and route calls to the appropriate person.
03/24/2022: Wilmington, DE
The other tasks that operators carry out are clerical jobs, such as typing, dealing with faxes, and proofreading.
02/11/2022: Spokane, WA
Depending on the business, PBX operators may double as receptionists, so they need to be pleasant when dealing with visitors.
02/26/2022: Concord, NH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on PBX Operator jobs
A PBX Operator has to deal professionally and politely.
03/12/2022: New Orleans, LA
A PBX Operator should have the capability to handle multiple calls along with relaying essential messages.
03/21/2022: Brownsville, TX
The operators take care of making sure that calls are transferred to the right person.
01/29/2022: Vineland, NJ
The operator should have some understanding of the telecommunication equipment.
04/03/2022: Champaign, IL
PBX operators need strong people and communication skills.
03/01/2022: Casper, WY
Step 3: View the best colleges and universities for PBX Operator.