STAND 8 is a global leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world!

We are seeking an Associate Broadcast, Desktop & Client Services Technician to work in Los Angeles, CA, in a friendly and fast-paced environment. This position is for Monday-Friday 7AM to 4PM base hours. Some overtime/weekend work is expected based on broadcast schedule. The technician will report to the Enterprise Technology Manager of Desktop and Client Services based out of Washington, DC., with an additional reporting line into the local Broadcast Engineering Manager. The ideal candidate will possess excellent troubleshooting skills utilizing logical processes. The candidate must have the ability to clearly communicate technical topics both verbally and in writing. They should be able to work independently to prioritize tasks and ensure accurate completion of tasks. Strong desire to provide world-class customer support is essential success. In this role, having a sense of urgency and escalation to the appropriate team is also key.

Responsibilities

• Troubleshoot hardware and software issues onsite and remotely, including on-air support.
• Equipment setups and moves.
• Computer imaging and configuration.
• Log, update and follow up on support requests in ticketing system.
• Ensure support meets the customer requirements as defined in the Service Level Agreements.
• Assist other groups in Technology with tasks required onsite.
• Assist with technical projects, including planning, implementing, assisting in the installation and setup of software products and hardware and other duties as assigned.
• Communicate any escalation of issues and/or feedback to proper management.
• Broadcast:
• Support Live Shots
• Support and assist with major field events.

Qualifications

• Formal education preferred in a technical discipline.
• ITIL certified or knowledge.
• Knowledge of ITSM software package preferred is ServiceNow.
• At least 3-4 years of experience in a desktop support environment.
• Passion for customer support and ability to adapt to different environments.
• Must be flexible, patient, and approachable.
• Ability to handle challenging support situations with a calm and methodical approach.
• Ability to quickly and appropriately prioritize multiple requests and bring them to successful resolution.
• Experience working with Microsoft Office 365, Windows and Mac environments. Okta, BOX,Goggle Drive and Workspace, Zoom, Slack experience a plus basic understanding of networks.
• Experience with supporting mobile devices: iOS and Android.
• Solid written and oral communication skills.
• Ability to lift and transport moderately heavy to heavy objects, such as computers and peripherals.
• Willing to learn Broadcast/Media technologies.

The US base range for this contract position is $25-$40/hour. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training