Job Description:

Lead Content Strategists that will create content, journeys, and deliver experiences for our customers that are simple and secure.

Our Digital Customer Experience (DCE) Design organization is looking to grow their team with a Lead Content Strategist who will create content, journeys, and deliver experiences for our customers that are simple and secure. As part of our team, you will have the opportunity to impact millions of people in a deeper, more engaged way by working on content creation for Deposits and Cross-Products, for our online banking journeys, which are used by millions of business banking customers every day.

Job Responsibilities

• Collaborate with product, technology, design and research partners to create simple, elegant solutions to complex user problems
• Identify opportunities for research activities (user interviews, surveys, focus groups, usability studies, etc.) and leverage findings to optimize product design and development
• Leverage user insights and data to develop end-to-end content strategy for customer-centric digital experiences
• Partner with designers to create user experience (UX) artifacts for web, mobile and omni-channel experiences (e.g., journey maps, conceptual models, user flows, wireframes, high-fidelity prototypes)
• Plan, write and shape digital content (User interface (UI), product education, naming conventions, navigation, etc.
• Share work across the organization through design reviews, product reviews and more

Required Qualifications, Capabilities, and Skills

• Minimum of 7 years experience writing across digital channels and platforms (web, mobile, email, social media, etc.
• Experience with user experience (UX) Writing required
• Excellent written and verbal communication skills
• Thorough knowledge of English language, grammar, spelling, punctuation and usage
• Experience working with brand standards
• Proactive, solution-oriented mindset with strong attention to detail
• Record of success creating content for complex end-to-end experiences in alignment with customer needs and business goals
• Demonstrated ability to successfully manage multiple priorities, follow schedules and meet deadlines
• Strong presentation skills and experience sharing strategic rationale with partners, senior leaders and stakeholder