1 F/T Contact Center Representative Job in Decatur, IL
Staley Credit Union is Hiring a F/T Contact Center Representative Near Decatur, IL
The Contact Center Representative is responsible for assisting our current and potential members in a variety of ways. You will become knowledgeable about all the products and services we offer to help better serve and educate our members.
Major Duties and Responsibilities
- Assist members both over the phone, through online banking, and through Live Chat
- Become knowledgeable about all products and services we offer
- Assist with Debit Card and Credit Card Questions
- Including fraud and dispute paperwork
- Assist with the online banking and mobile app
- Including troubleshooting and tech support
- Process address changes
- Complete Reports and projects to assist other departments
- Assist the Contact Center Manager with a variety of projects
- Other duties as assigned
Skills and Requirements
- Strong multi-tasking skills
- Strong verbal and written communication skills
- Strong organizational skills
- Time management skills
- Maintain professionalism, confidentiality, and tact with member related matters
Additional Information
- Contact Center pays a higher wage scale over similar positions due to the advanced knowledge required
- Contact Center hours are currently 8am-5pm CST
- Positions could be located in Lafayette or Decatur
Staley Credit Union offers a competitive salary and benefits package to include PTO days, medical, dental, life insurance and 401K.
Staley Credit Union offers a competitive salary with opportunity for growth within the organization. Staley Credit Union is an Equal Employment Opportunity Employer.
Job Summary
Full Time
Banking
$35k-44k (estimate)
03/24/2024
06/19/2024
staleycu.com
DECATUR, IL
25 - 50
1930
KAREN BROWN
$5M - $10M
Banking
Related Companies
About Staley Credit Union
Staley Credit Union is a not-for-profit financial cooperative, owned by the members and operated solely for their benefit. Currently, membership at SCU is open to individuals who live or work in the Illinois counties of Macon, Moultrie, Piatt, DeWitt and Shelby, and the Indiana counties of Tippecanoe, Carroll, Clinton, Montgomery and White. SCU also serves employees and their families of qualifying Select Employee Groups (SEGs) nationwide. Staley Credit Union was founded in 1930 to offer employees of A.E. Staley Manufacturing Company a cooperative environment in which members could save money ...and receive low-cost loans. SCU embraced the Credit Union philosophy of "People Helping People" in 1930 and it is the same philosophy working today for the benefit of the membership. As of April 1, 2017 Staley Credit Union serves over 13,000 members with $130 Million in Assets. Staley Credit Union is located in Decatur, Illinois and surrounding areas, Lafayette, Indiana and surrounding areas and Loudon, Tennessee.
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The job skills required for F/T Contact Center Representative include Products and Services, Written Communication, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a F/T Contact Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by F/T Contact Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for F/T Contact Center Representative positions, which can be used as a reference in future career path planning. As a F/T Contact Center Representative, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary F/T Contact Center Representative. You can explore the career advancement for a F/T Contact Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Representative job description and responsibilities
Launch outbound calls as appropriate
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Often deal with customers that are confused or unhappy with the services or products they received from certain businesses.
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From enhancing the customer experience to up-selling and cross-selling, call center agents can serve several functions as an extension of customer support or customer service operations.
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Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
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Should understand situations from a customer's perspective and have a positive attitude toward people, even when dealing with difficult problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Representative jobs
Ability to type 30+ WPM
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Require specialized training to meet the unique demands of the job.
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Minimum of one year of customer service experience, call center experience preferred.
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High School Diploma or equivalent with 2+ years Call Center experience or Associates Degree with 1+ year Call Center experience.
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Step 3: View the best colleges and universities for Contact Center Representative.
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