12 Call Center Representative / Remote Jobs in Irving, TX
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Staffmark is Hiring a Remote Call Center Representative / Remote
Ready to craft some work-life balance? A rapidly expanding company in Irving, TX, has teamed up with Staffmark to fill a Call Center Representative / Remote position.
If you have a strong desire to assist others and excel in delivering exceptional customer service, this position is perfect for you.
This position requires that you live locally due to having to pick up / drop off equipment.
Schedules available Mon Fri : 8AM - 5PM, Mon Fri : 11AM - 8PM Remote - (Depending on campaign)
Employee Benefits :
- Medical, dental, vision, and life insurance
- Short-term disability
- 401k plans
- Daily pay is available every Friday
- Employee discount programs
- Referral bonus potential
Responsibilities :
- Respond to incoming calls promptly and professionally, addressing customer inquiries, resolving issues, and providing information as needed.
- Assist customers in navigating through products / services, troubleshooting problems, and providing guidance on usage or solutions.
- Accurately input and update customer information and inquiries into the company's database or customer relationship management (CRM) system.
- Handle customer complaints or concerns effectively, employing problem-solving skills to resolve issues and ensure customer satisfaction.
- Develop a comprehensive understanding of the company's products / services to provide accurate information and support to customers.
- Conduct follow-up calls or emails to customers as necessary to ensure issue resolution or to gather feedback on customer experience.
- Identify opportunities to promote additional products or services to customers during interactions, contributing to sales and revenue targets.
- Follow established call center procedures and guidelines to maintain quality standards and ensure consistency in customer interactions.
- Maintain detailed records of customer interactions, including notes on inquiries, resolutions, and any follow-up actions taken.
- Collaborate with colleagues and supervisors to share knowledge, address complex issues, and contribute to a positive team environment.
Qualified candidates will have one year of related experience, must have reliable internet, able to type 35 WPM, and have call center experience.
If you're still reading this ad, you must be interested! Hit the "
Job Summary
Full Time
Business Services
$35k-45k (estimate)
04/29/2024
05/02/2024
staffmark.com
CINCINNATI, OH
3,000 - 7,500
1970
HITOSHI MOTOHARA
$50M - $200M
Business Services
Related Companies
The job skills required for Call Center Representative / Remote include Customer Service, Call Center, Problem Solving, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative / Remote. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative / Remote. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative / Remote positions, which can be used as a reference in future career path planning. As a Call Center Representative / Remote, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative / Remote. You can explore the career advancement for a Call Center Representative / Remote below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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