Description

MISSION STATEMENT: To be a beacon of light by transforming lives in the Vincentian spirit of charity, justice, and mercy through interpersonal connectivity.

SUMMARY:

This position is responsible for overseeing the operations of the agency network infrastructure, managing network performance, security, and maintenance. Responsibilities include troubleshooting technical issues, establishing network specifications, implementing policies, training users, and upgrading systems to enhance network functionality and agency safety.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time)

· Provide global operational ownership for network security infrastructure & operations (firewalls, proxies, content filtering, VPN gateways, etc.), enforcing standards, policy compliance and running day-today operations

· Manage technical resources to assist users and resolve problems network and security

· Assist in the development and enforcement of hardware and software standards appropriate for the network security environments

· Assist with the technical IT department as needed for projects and tasks.

· Enforce security governance by monitoring and administering security technologies and verify appropriate security solutions are developed and implemented for network infrastructure components

· Gather and understand network security requirements, controls, policies, and threats by consulting with other internal security experts, 3rd party sources, and suppliers on current and future threats, mitigations, and services

· Assist the Director of IT in planning, support, and budgeting resources for the agency

· Operate the helpdesk/support system independently, ensuring customer support focused attitude

· Facilitate customer support processes to include database entry, scheduling, and follow-up within customer SLAs.

· Generate support system analytical data, recommend changes and training to Executive staff

· Ensure the organization's data processing needs are met in a timely, efficient, effective, and economical manner

· Responsible for the security of mission critical data (client records, financial data, employee records) and its availability to the end user

· Responsible for network equipment inventories, maintain database and update equipment baseline, as necessary. Report any changes and suggestions to the Director of IT

· Use databases to prepare various reports for the Executive Team

· Back-up databases to media and offsite secure storage as needed and store to protect information from major malfunctions, disaster, or other losses

· Research and recommend replacement of equipment and upgraded software as needed

· Prepare software/equipment baseline reports

· Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction

· Actively participate in the PQI System

OTHER RESPONSIBILITIES:

· Complies with all applicable training requirements

· Complies with all company safety, personnel and operational policies and procedures

· Complies with work schedule to ensure effective operations of Agency programs

· Contributes positively as a member of a productive and cooperative team

· Performs other duties as necessary to fulfill the Society of St. Vincent de Paul CARES Mission and Values

Employee Benefits:

· 95% Employer paid Employee only coverage (zero ded, $10 co pay plan)

· 10k Employer paid Basic Life insurance

· 120 hrs PTO accrued biweekly starting at day 1 of employment

· 13 Paid Holidays to include Employee’s birthday and Date of Hire

· We also have various retention and referral bonuses

· 2 weeks paid training to include DEI initiatives

· Flexible schedules in most positions

· 3% Employer match after 6 months

· We also offer Dental, Vision, Life, Short Term Disability, Long Term Disability, Accident, Critical Illness, Hospital, ID Shield, Legal Shield, Additional Life, FSA Medical, and FSA Dependent Care

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)

· Able to speak, write and understand English

· Proven advanced computer/networking skills are required

· Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic, and economic groups

· Flexible work schedule including evenings, nights, weekends, and holidays

· Ability to set appropriate limits, work under deadlines and multi-task

· Ability to organize, prioritize, self-motivate, and deliver results

· Excellent communication and listening skills

· Possess strong work ethics

· Successfully pass Law Enforcement background screening

· Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business

· Must have reliable transportation

· Participate in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process

· Mission-driven attitude supplemented with integrity and passion

· Adherence to the highest ethical standards, personally and professionally

· An elevated level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance

· Evidence of deep alignment with the Society of St. Vincent de Paul CARES Mission and Values

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.)

· Effective organizational and planning skills

· Must work independently and work beyond a task-oriented employee

· Information systems management to include data processing, systems design and database administration, network administration

· Must promote leadership, team building skills, and a strong customer-oriented workplace

EDUCATION AND EXPERIENCE: (Pending on position and if prior to hire is approved by Chief Executive Officer, a comparable amount of training, education or experience may be substituted for the minimum education qualifications)

· Associate’s Degree in Computer Science, Information Technology or 2 years of experience in equivalent job title

· Accredited Networking or Cyber Security related certificate

· Experience or education in solving complex network and security problems

GENERAL PHYSICAL DEMANDS: These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office/site requires prolonged sitting at the computer workstation, standing, bending, reaching, lifting up to 40 lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

MENTAL DEMANDS: Must handle new and diverse work problems daily. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with volunteers, clients, contractors, visitors, and employees at all levels within the Agency.

WORK ENVIRONMENT: Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, exposure to verbal abuse or similar behavior from residents/clients. On an as needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential.

St. Vincent de Paul CARES is an Equal Opportunity Employer.