This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your Role at Baxter

THIS IS WHERE you build trust to achieve results!

Work with patients to resolve balances or determine appropriate alternate resolution (self-pay, financial assistance, device return, etc.) and manage the selected process through to completion.

This is a full-time position where the working hours consist of Monday-Friday, 8:00 AM EST - 5:00 PM EST, where the candidate would conduct a Hybrid model reporting to the St. Paul office.

What You'll Be Doing:

Perform collections and research activities on patient account receivables by working with patient/families to determine appropriate resolution

• Generate option letters on accounts following insurance denial or notification of balance and follow through to resolution
• Strong proficiency within customer service. The candidate will be making roughly 20 plus calls a day to patients to update them on balances and documentation.
• Generate financial assistance applications, handle the review process, track results and follow-up with patients
• Process PFA (patient assistance) documents, bankruptcy notifications, and return mail
• Create adjustments on assigned balances following the established policies and procedures
• Arrange for device shipment or pick-up with Customer Service
• Work accounts flagged for Collection Agency and provide documentation as requested
• Arrange for Self-Pay of device, supply and accessory purchases
• Generate manual invoices/quotes and work accounts classified as specialized billing (Embassy, CHOP, Mexico, Canada, Trust Fund, etc.)

What You'll Bring:

• High school diploma or equivalent required
• 3 years of experience in a medical related business environment required, associates degree or higher may substitute for 2 years of experience
• Experience working with high-dollar DME preferred
• Experience with medical benefits and explanations of benefits (EOBs) preferred

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

Baxflex Does not apply to employees who work in manufacturing plants, distribution centers, Global Technical Services centers, and Renal Care Services (RCS) as they need to be onsite or with customers every day.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $41,600 to $57,200 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law EEO is the law - Poster Supplement 
Pay Transparency Policy

Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.