Overview. Under the direction of the Helpdesk Manager, the Senior Helpdesk Specialist provides tier-2 hardware, software and application support to the organization over phone, email and in person. This position is responsible for the first level and escalated problem determination, recording, incident reporting and resolution in order to meet the business needs of the Credit Union. . The Senior Helpdesk Specialist will be a key contributor with ...
Overview. Under the direction of the Helpdesk Manager, the Senior Helpdesk Specialist provides tier-2 hardware, software and application support to the organization over phone, email and in person. This position is responsible for the first level and escalated problem determination, recording, incident reporting and resolution in order to meet the business needs of the Credit Union. . The Senior Helpdesk Specialist will be a key contributor with ...
Overview. Under the direction of the Member Experience Supervisor, the Teller I is responsible for providing excellent customer service and handling routine financial transactions such as deposits, withdrawals, and payments accurately and efficiently and referring products and services to members. Key Responsibilities. Process customer transactions, including deposits, withdrawals, and payments. Maintain and balance a cash drawer daily. Assist cu...
Overview. Under the direction of the Facilities Manager, the Senior Maintenance Technician is responsible for maintaining and responding to general maintenance needs across the credit union. Effectively responding to facilities issues and emergencies as required 24/7. Key Responsibilities. Perform routine maintenance and repairs. Coordinate with outside vendors to ensure high quality service (i.e. landscaping, snow removal). Maintain accurate rec...
Overview. Under the direction of the Member Experience Supervisor/Manager, the Member Service Associate II is responsible for providing exceptional service to our members by addressing their inquiries, resolving issues, achieving sales goals, and maintaining deposit account relationships through a positive experience. This role requires strong interpersonal skills, attention to detail, and the ability to work efficiently in a fast-paced environme...
Key Responsibilities. Collecting delinquent accounts timely and within compliance standards. Resolve Synapsys events and return payment notifications. Maintain FDCPA requirements by processing certified and USPS outgoing mail. Process Letter of Guarantee Requests and GAP claims. Communicate with members to understand their financial situations and negotiate. Provides exceptional member service and maintain positive relationships with members. Ens...
Overview. Under the direction of the Loan Servicing Manager, the Loan Resolution Supervisor is responsible for overseeing and managing the loan resolution team to ensure effective handling and resolution of delinquent loans. This role requires a blend of leadership, communication, and analytical skills to develop strategies for resolving loan issues and improving department efficiency. The Supervisor ensures reasonable remedies meet the needs of ...
Overview. Under the direction of the Accounting Supervisor, the Staff Accountant I is responsible for performing general ledger reconciliations to ensure the accuracy of the credit union’s financial reports and records. Key Responsibilities. Prepare daily and month-end general ledger accounts to include but not limited to. FICS and Meridian reconciliations, GL Loan to Share report, daily accrual, GL exceptions, Payeezy, ITM check clearing. Review...
Overview. Under the direction of the Accounting Supervisor, the Staff Accountant I is responsible for performing general ledger reconciliations to ensure the accuracy of the credit union’s financial reports and records. Key Responsibilities. Prepare daily and month-end general ledger accounts to include but not limited to. FICS and Meridian reconciliations, GL Loan to Share report, daily accrual, GL exceptions, Payeezy, ITM check clearing. Review...
Under the direction of the Member Experience Float Supervisor, the Float Member Service Associate is responsible for providing exceptional service to our members by addressing their inquiries, resolving issues, achieving sales goals, and maintaining deposit account relationships through a positive experience. This role requires strong interpersonal skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Key R...
Overview. Under the direction of the Director of Residential Lending, the Mortgage Loan Officer is responsible for assisting members in obtaining mortgage loans and ensuring a smooth, efficient, and positive lending experience. Cross-sell applicable products and services to meet credit union goals. Key Responsibilities. Assess members financial situations and provide tailored mortgage solutions. Conduct thorough analyses of applicants' credit his...
