What are the responsibilities and job description for the Collections Specialist position at St. Mary's Bank?
Key Responsibilities
- Collecting delinquent accounts timely and within compliance standards.
- Resolve Synapsys events and return payment notifications.
- Maintain FDCPA requirements by processing certified and USPS outgoing mail.
- Process Letter of Guarantee Requests and GAP claims.
- Communicate with members to understand their financial situations and negotiate
- Provides exceptional member service and maintain positive relationships with members.
- Ensure compliance with company policies, state, and federal regulations.
Core Skill Competencies
- Communication: Clear and effective communication skills, both written and verbal.
- Attention to Detail: High level of accuracy in maintaining records and documenting interactions.
- Time Management: Efficiently manage multiple accounts and prioritize tasks to meet deadlines.
- Member Service: Demonstrated commitment to providing excellent member service and support.
- Time Management: Ability to prioritize tasks and manage time effectively to meet deadlines.
- Regulatory Knowledge: Understanding of relevant laws and regulations related to loan collections and financial services.
Physical Demands
- Prolonged periods of sitting at a desk and working on a computer.
- Occasional lifting of office supplies and materials weighing up to 20 pounds.
- Ability to work in a fast-paced environment and handle high-stress situations.
- Regular use of telephone and email for communication.
Qualifications
- High School diploma with at least three years of collection experience in mortgage, mobile home, consumer loans and/or credit card collections.
- Knowledge of a year of Fair Debt Collection regulations and Bankruptcy practices.
Salary : $22 - $27