Shift: Monday-Friday, dayshift, onsite

• Greet and check in patients upon arrival
• Answer all incoming calls and voicemails, ensuring that voicemails are returned same business day
• Assist patients with registration and other relevant paperwork
• Schedule and cancel appointments for existing patients as needed
• Handle patient information in accordance with HIPAA and Privacy guidelines at all times
• Answer questions and address complaints
• Monitor and respond to emails same business day
• Assist with the creating of charts and appropriate filing of patient information
• Receive letters, packages etc. and distribute them
• Keep front desk and work space organized and presentable with all necessary materials (pens, forms, paper etc.)
• Prepare outgoing mail by drafting correspondence, securing parcels etc.

• Proven experience as front desk representative, agent or relevant position
• Experience in the Customer Service Field or Medical or Behavioral Health Field strongly preferred.
• Familiarity with office machines (e.g. fax, printer, scanner etc.)
• Knowledge of office management and basic bookkeeping
• Proficient in English (oral and written)
• Proficient knowledge of MS Office (especially Outlook, Excel, and Word)
• Ability to learn additional technologies utilized, such as Zoom and Medworxs for scheduling
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills of novel concerns
• Customer service orientation
• Participates positively in team work
• High School diploma; additional qualifications will be a plus