5 Customer Service Scheduling Specialist Jobs in Savannah, GA
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St. Joseph's/Candler is Hiring a Customer Service Scheduling Specialist Near Savannah, GA
- Position Summary
- Under the direction of the Manager, Physician Central Scheduling and within established organizational and departmental policies and procedures, responsible for performing a variety of support duties requiring a comprehensive understanding of all scheduling procedures as well as medical knowledge sufficient to support the Central Scheduling Department. The Customer Service Scheduling Specialist will practice excellent phone etiquette and maintain open communication with physician offices. Ensures accurate scheduling, re-scheduling and cancellations of patient appointments with the correct provider, resource and practice per protocol with convenience considered for the patients and offices. Accurate basic demographic information will be recorded for patients and verified for appointment reminders and follow up call needs. Follows directions closely and works well with team to meet providers needs and scheduling preferences. Demonstrates teamwork support by assisting co-workers with call projects. Completes daily reports with notes on unusual circumstances or calls and turns in promptly for manager to review or act on as needed. Monitors phone statistics for calls waiting in the queue and alerts team members as needed. Understands the importance of the role, the accuracy needed and of being a representative and voice of St Joseph's Candler Health System.
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- Education
- High School Diploma - Preferred
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- Experience
- 1-2 Years Administrative - Required
- 1-2 Years Customer Call Center; Healthcare environment or Physician Practice - Preferred
- Typing proficiency, personal computer and CRT skills inlcuding IDX, ECW and Excel; knowledge of telephone system usage and functions; good interpersonal, oral and written communication and organizational skills - Required
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- License & Certification
- None Required
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- Core Job Functions
- Meets department standards for call times, call volumes customer service and accuracy.
- Complies reports on schedules. Reports are processed accordingly and forwarded to appropriate manager.
Job Summary
Full Time
Hospital
$40k-52k (estimate)
05/18/2023
04/25/2024
sjchs.org
SAVANNAH, GA
100 - 200
2019
EDWENA FILLERS
$10M - $50M
Hospital
Related Companies
About St. Joseph's/Candler
St. Josephs/Candler of Savannah, Georgia is a national Magnet-designated facility for nursing excellence, with a focus on the latest technologies and research. Its comprehensive network includes centers of excellence for oncology, cardiovascular, neurosciences, womens and childrens services, orthopedics and a variety of other disease specialties. SJ/C's Nancy N. and J.C. Lewis Cancer & Research Pavilion is one of only 16 original health systems selected as part of the National Cancer Institute's Community Cancer Centers Program, bringing the latest clinical trials and treatments to local commu...nities. Comprised of two of the oldest continuously operating hospitals in the United States, St. Josephs Hospital (1875) and Candler Hospital (1804), this not-for-profit health system serves 33 counties in southeast Georgia and the South Carolina Low Country and is the largest and only faith-based institution in the region.
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