The Patient Care Coordinator facilitates an excellent patient experience and supports clinic operations for the assigned prosthetics and / or orthotics medical practice.

Primary responsibilities include greeting and registering patients, compiling complete chart documentation and supporting clinical and technical staff.

Additionally, the Patient Care Coordinator is responsible for maintaining an organized and clean office environment and patient treatment rooms.

Essential Functions

• Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage email for response by clinical personnel.
• Schedules appointments verifies and updates patient demographics, referral source and insurance information in the Electronic Medical Record (EMR).

Obtains copies of insurance cards, drivers' licenses and other documentation from referral sources and scans relevant items into the EMR.

• Maintains complete patient records in the EMR per company policies.
• Initiates documentation requests from physicians and other healthcare providers and ensures information is included as part of the patient's medical record prior to product delivery and claim submission.
• Verifies patient insurance benefits, relays information on relevant payment and billing / collection policies and collects patient responsibility payments.
• Maintains a clean, orderly and safe environment for patients and visitors. Follows infection control / safety procedures by adhering to applicable guidelines.
• Takes patient height, weight and reviews relevant medical history with patient. Prepares treatment rooms and patient care areas.
• Provides administrative support to the practice as needed. Strives for a paperless work environment and full-utilization of technology-based processes to drive operational efficiencies.
• Assists in marketing efforts to build relationships with local referral sources.
• Performs other duties as assigned.

Competencies

• Ethical Conduct
• Problem Solving / Analysis
• Communication Proficiency
• Computer Proficiency
• Demonstrates excellent interpersonal skills with the ability to interface with patients, physicians, and coworkers in a tactful, informed and service-oriented manner.
• Detailed oriented

Qualifications

• One to two years of medical office experience using EMR systems.
• Experience working in the healthcare industry.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel;

and reach / pull with hands and arms, bend and squat.

The US base salary range for this full-time position is $17.00 - $19.00 / hr bonus benefits. Our salary ranges are determined by role, level, and location.

The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Benefits we offer :

• Referral Bonuses
• Paid Sick and Vacation time
• We provide a flexible work environment to offer work / life balance
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Wellness Program - Save up to 30% in your medical premiums
• Company Paid Life Insurance
• Affordable Short- & Long-Term Disability Insurance
• Affordable Accidental and Critical Illness Insurance
• 10 Paid holidays
• Give Back Program - Paid time off to Volunteer
• Tuition Reimbursement
• Annual Performance Reviews
• And Much More...

ssur is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Important Warning : Beware of fraudulent recruiters impersonating ssur. Please take extra caution when asked for any sensitive personal information, such as social security numbers or bank account details.

ssur will never ask you for any form of payment during the recruitment process. Please make sure you refer to our official ssur website at https : / / www.

ossur.com / global / about-ossur / careers-at-ossur

Last updated : 2024-03-08