Position Summary:

The Quality Manager will direct SSI Technologies, LLC's quality assurance initiatives, ensuring that our products meet the highest industry standards and customer expectations. The position will maintain and improve our quality management system, drive continuous improvement with a focus on warranty and customer relations, and foster a culture of quality throughout the North American Operations.

Position Requirements:

1. Develop and implement quality strategies, direction, and metrics that will drive a high performing and highly effective quality culture.
2. Champion a culture of excellence, accountability, and continuous improvement of quality standards across the organization.
3. Implement and oversee the maintenance, and continuous improvement of an effective Quality Management System.
4. Ensure compliance with industry standards (ISO and IATF), regulations, and customer specifications.
5. Establish departmental policies, practices, and procedures to elevate and significantly impact product quality.
6. Oversee the quality audit program to ensure the effectiveness of the quality control processes.
7. Oversee the root cause analysis process, ensuring proper investigations and analysis of product defects or non-conformities.
8. Partner with purchasing to evaluate and monitor supplier quality and address quality issues, implement improvements, and ensure incoming materials meet our standards.
9. Lead and support continuous improvement projects aimed at enhancing overall product quality and manufacturing efficiency. Implement statistical process control (SPC) and other quality improvement tools.
10. Collaborate with customer support teams to address quality-related customer concerns. May participate in customer audits.
11. Lead and mentor managers and team members by setting clear expectations and holding accountability for quality standards and performance.
12. Will work with the executive team to develop and manage the quality budget. Ensure optimal utilization of resources and cost-effective execution meeting and exceeding quoted targets.
13. Multi-Site responsibilities in the United States and Mexico. Job will require approximately 20% domestic and 20% international travel.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

1. Individuals directed by management to operate a vehicle for work purposes will observe the requirements of the Fleet Safety Program.
2. Support, promote, and perform in a manner consistent with continuous improvement goals and the values of SSI Technologies, LLC. which includes following the policies, procedures, and requirements of our Quality Management and IS0 14001 Environmental Management Systems.
3. All other duties as assigned by your supervisor.

Professional/Technical Experience, Skills and Education:

1. Bachelor's Degree in Engineering, Quality Management or related field, required.
2. Experience in a leadership role in manufacturing, required.
3. Thorough understanding of quality control processes, statistical methods, and industry standards, required.
4. Experience with ISO and IATF quality management system standards, required.
5. Ten (10) years of related experience to be considered, required.
6. Bilingual (Spanish speaking), preferred.

Key Attributes:

• Has high degree of latitude/minor oversight.
• Handles the most complex issues.
• Advanced level of knowledge.
• Acts as a leader.

Core Competencies:

• Attendance: Demonstrates commitment to the job through attendance. Punctual, adheres to work schedule and complies with attendance and leave policies.
• Communication: Demonstrates knowledge of and ability to effectively and professionally communicate with co-workers, customers and other stakeholders. The ability to use and adapt communication styles in various settings in both written and/or verbal formats.
• Technical Knowledge: Understands and applies procedures, requirements, regulations, and policies related to expertise. Possesses and utilizes the appropriate technical knowledge and/or skills to be a successful member of the organization. Exhibits a desire to learn and apply new skills.

• Problem Solving: Distinguishes relevant from irrelevant information to identify and analyze problems. Identifies possible explanations/alternatives and proposes viable solutions. Provides and implements effective solutions to individual and organizational problems. Able to undertake complex tasks, break them down into manageable parts to resolve issues systematically.

• Quality of Work: Uses ability to independently plan, prioritize, and complete work with accuracy, neatness and at a satisfactory rate.
• Professionalism: Conducts themselves in a professional manner; has a commitment to productive work habits, is responsible and dependable. Represents the company in a positive manner. Demonstrates respect, compassion, and dignity for all whom they encounter while representing the company.

• Accountability: Takes responsibility and ownership for own actions and maintains self-awareness of their own limitations. Handles business practices ethically and adheres to SSI's Code of Conduct.
• EMS/SAFETY/COVID-19/ HOUSEKEEPING: Understands, adheres to, and promotes all Environmental, Safety, COVID-19, and housekeeping guidelines and requirements. Addresses EHS, Safety and Housekeeping issues when observed. Actively works to mitigate, reduce, or remove potential safety risks.

• Teamwork: Working and contributing as a productive member of a cohesive group toward a shared goal, participating actively, sharing responsibility and rewards. Ability to empathize and create an atmosphere of respect, helpfulness and cooperation through actions and behaviors. Contributes to the team structure by balancing roles of leading and following and effectively negotiates and manages conflict.

SUPERVISORY POSITIONS

• SELF-MANAGEMENT / EMOTIONAL INTELLIGENCE: Ability to know your own emotions and their effects on your performance. Ability to keep your disruptive emotions in check in order to maintain your effectiveness under stressful conditions. Ability to sense other's feelings; have a desire to understand how they see things; and take active interest in their concerns. Focuses on maintaining a positive outlook even during difficult circumstances.
• AGENT OF CHANGE: Promotes continuous improvements to processes/products and supports business initiatives as they change over time. Strive to meet goals by undertaking challenges, and for looking for ways to do things better. Ability to stay focused on goals, but easily adjust how you get there. Remains flexible in the face of change, can juggle multiple demands, and open to new situations, ideas, or innovative approaches.
• PROJECT MANAGEMENT AND COLLABORATION SKILLS: Is a self-starter by grasping the objectives of projects, setting clear goals and expectations, and tracking progress against the goals. Ability to have a positive impact on others and meaningfully engage people in order to get buy-in or gain their support to meet company objectives. Ability to work through tense or highly charged situations by tactfully bringing disagreements into the open, seeking to understand multiple perspectives, and searching for common ground.
• RESOURCE MANAGEMENT: Ability to further the learning and development of others by understanding their goals, challenging them, giving them timely feedback, and offering them support. Ability to bring your best and motivate others towards the attainment of a shared goal. Encourages active participation, shares responsibility and rewards among members of the team. Provides mentorship and coaching when needed to enhance the performance of team members and addresses performance problems as they arise.

• Janesville, WI, USA