Essential Job Responsibilities:
The Motor Pool Dispatcher is responsible for performing dispatching and administrative support duties for Transportation department.
* Interpret and monitor compliance for policies, regulations and best practices for the driver population including (logging hours of service regulations, delivery and credit policies, etc.).
* Fill routes based on driver availability daily and then develop and update driver schedule daily.
* Set up daily tractor/trailer assignments for drivers.
* Provide work direction for a large group of drivers on a daily basis. May be the only person providing direction during certain times.
* Provide daily contact for customers, especially in the evening when customer service is not available. This includes resolving driver/store conflicts.
* Provides guidance for drivers to waiver from company policies or best practices (i.e. a customer wants to make a return outside company policy).
* Complete transportation paperwork including route manifests, invoices, special customer notifications, maps etc.
* Understand DOT hours of service and ensure driver compliance.
* Verify equipment "readiness" with Transportation Shop.
* Call customers to inform them of variances in delivery times.
* Provide timely reports to immediate supervisor as requested.
* Possess very strong interpersonal skills and be able to discuss dispatch issues with drivers, customers and managers.
* All other duties as assigned.
Qualifications:
* Valid Driver's License
* Have excellent written and verbal communication skills to coordinate with a variety of individuals.
Supervisory Responsibilities: No
Work Environment:
* Required job duties are performed in an ambient outdoor environment, which would include varying conditions (rain, snow, ice, heat, wind, cold, etc).
* The position may also be required to travel throughout the yard and the transfer station either by walking or driving.
* Physically active.
* The noise level in work environment is frequent.
* The ability to work in an environment that may be hazardous to persons unable to see and hear fast moving equipment.
We are an Equal Opportunity Employer
Benefits
Eligible employees (and their families) may qualify for medical, dental, and vision insurance, as well as having basic life and accidental death insurance, short term disability insurance, and long-term disability insurance. Employees will receive paid sick and vacation time, and company holidays if eligible. The company also offers up to twelve weeks of paid maternity leave, when applicable, 5 days of paid bereavement leave, and paid jury duty. Eligible employees can enroll in our company's 401k plan, as well as a retirement plan. Some employees may be eligible for discretionary and/or metric-based bonuses dependent on their position. The company also provides an Employee Assistance Program.