Description

Summary: The IT Systems Analyst delivers end-to-end support for staff at locations throughout the 
southeast. The IT Systems Analyst acts as an expert for diagnosis and resolution of advanced 
technical issues with PC hardware, software, or network/communications tools & connectivity; 
Managing all aspects of PC asset lifecycle including deployments, non-standard software 
installations, resolution of security incidents, troubleshooting issues, and refresh or retirement 
of aging assets.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Provides end-to-end technology support including computer, applications, network and storage, 
and root-cause analysis etc.
2. Leads/Conducts incident recovery and detailed root case analysis.

3. Conducts independent analysis and assessment to resolve strategic issues.
4. Develops an understanding of organizational interactions and complexity to engage with the 
appropriate matrix areas.

5. Record, track and document the service desk request problem-solving process, including all 
successful and unsuccessful decisions made, and actions taken, through to final resolution.
6. Develops or helps to develop the knowledge assets required for the operation.

7. Manage outages; proactive communication and problem management through resolution. Tracking of 
Post Mortems, bug fixes, enhancements etc.
8. Supports deployment activities, managing implementation issues to resolution.

9. Works independently on a range of complex tasks, which may include unique situations.

Qualifications