Come explore the Power of Possibility with a career at SPS!

We have an excellent opportunity for an experienced Concierge/Receptionist to come grow with our team in Carlsbad, CA! This full-time position is ideal for someone with 1 years of relevant experience looking for a stable place to work, learn, and develop. We are a cross functional team looking for someone eager to make a lasting contribution!

SPS offers a competitive benefits package including offerings of: paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, and a 401K with company match.

Schedule: Typically Monday - Friday, 8:00 AM-5:00 PM

What you will be doing:

• Creates positive, memorable, and efficient client/guest interactions within the lobby and front desk that uphold Cisco values.
• Proactively greets guests within the lobby environment, identifying needs and fulfilling them appropriately.
• Monitors traffic flow and guest queues within the lobby; directing guests as appropriate to minimize wait times.
• Manage procedures in accordance with proper policies.
• Actively identifies, acknowledges, diagnoses, and resolves guest concerns following service recovery protocols and reports.
• Enthusiastically promotes Exela at Cisco Guideline and venues to enhance the customer’s experience.
• Identifies opportunities and promotes local amenities to support client services.
• Maintains comprehensive and accurate knowledge of groups, events, amenities, conference rooms, and general information.
• Appropriately utilizes computer programs, tools, and other platforms to perform daily operations and general knowledge to service our client. Exceeds standards for personal appearance and grooming at all times.
• Facilitates lobby safety, lobby cleanliness, and security.
• Perform key front desk agent and administrative functions as directed.
• Engage and inspire all who visit by making a focused commitment to ensuring our client and their guests receive ultimate service; that uphold or exceed Cisco standards.
• Performs all other job-related duties as assigned.
• Receptionist receive guests during normal office hours and answer and direct phone calls
• Provide employees with temporary badges/guest badges, and ensure compliance with Safety & Security policies

What we need from you:

• At least 1 year within a front desk agent role, with a consistent track record of strong overall performance.
• Ability to multi-task and work efficiently in a changing environment.
• Ability to work effectively and independently with limited supervision.
• Ability to sit, stand/walk periodically throughout the day; and lift 20-30 pounds.
• Meticulous with strong attention to detail and accuracy.
• Exceptional listening skills- to accurately identify client and guest inquiries/concerns and address them appropriately.
• Excellent customer service skills.
• Have interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.
• Working knowledge of Microsoft Office 365.
• High School diploma or equivalent.
• Able to effectively communicate in English, in both written and oral forms

About Us

SPS is a global outsourcing organization that offers both business and document processing services. Our clients are Fortune 500 companies in sectors such as advertising, investment banking, corporate, fashion, finance, law, and other professional services SPS operates in more than 15 countries worldwide providing specialized workplace support functions in areas such as Administrative, Information Technology, Mailroom, Document Production, and other Guest Services.

SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that leads to building careers.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity, and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.

This job posting is a snapshot and not designed to cover all duties assigned to this position. A full job description can be found on our company website. www.spsglobal.com

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• How long have you been professionally using Microsoft Suite and Windows?
• Can you provide an example of your Time management skills?
• Do you have the ability to cross train in Shipping and Receiving?
• When there is down time, how would you manage your productivity?

Experience:

• Concierge: 2 years (Preferred)
• Administrative/Reception: 2 years (Preferred)
• Office: 2 years (Preferred)
• Mailroom: 2 years (Preferred)
• Shipping & receiving: 2 years (Preferred)
• Inventory management: 2 years (Preferred)

Ability to Commute:

• Carlsbad, CA 92011 (Required)

Ability to Relocate:

• Carlsbad, CA 92011: Relocate before starting work (Required)

Work Location: In person