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Summary
This role will oversee the complete client lifecycle, from initial implementation to ongoing client management, ensuring a seamless and successful partnership with our clients.
This role is responsible for leading all client on-boarding and guiding them through the initial stages of their partnership with us.
You will collaborate closely with our sales and technical teams to ensure that the on-boarding process is efficient and meets the unique needs of each client.
Once on-boarding is complete, you will be responsible for the day-to-day management, business strategy and growth within that customer.
This role requires exceptional organizational skills, attention to detail, strong communication abilities, and the ability to build and maintain positive client relationships.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.
Pull in the right resources (e.g., data analyst, executive sponsor, clinical) to investigate and address client questions and needs.
Understanding each client’s goals and objectives, tailoring our solutions to their specific needs.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (The phrases occasionally, regularly, and frequently correspond to the following definitions : Occasionally means up to 1 / 3 of working time, regularly means between 1 / 3 and 2 / 3 of working time, and frequently means 2 / 3 and more working time.)
While performing the duties of this job, the employee is frequently required to sit, talk, or hear; and use hands to handle, or touch objects or controls.
The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend, or reach above the shoulders.
The employee would rarely need to lift to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
The position is based in our Milwaukee, WI office 2-3 days a week with up to 2 days a week remote pending satisfactory performance.
The role has some travel up to 15%.
The above statement reflects the general details necessary to describe the principal functions of the occupations describes and shall not be construed as a detailed description of all the work that may be inherent in the occupation
EEO Statement
Summit Pharmacy Solutions, LLC (DBA : SPS Health), Trinity Healthcare Solutions, LLC, and all its affiliates, is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.
The Company makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Last updated : 2024-05-08
Full Time
$40k-50k (estimate)
05/10/2024
06/21/2024
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The following is the career advancement route for Client service representative positions, which can be used as a reference in future career path planning. As a Client service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client service representative. You can explore the career advancement for a Client service representative below and select your interested title to get hiring information.
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Quotes from people on Client Service Representative job description and responsibilities
Client services representatives manage client relationships and provide customer support.
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Promoting and maintain positive customer relations utilizing service excellence techniques.
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Client service representatives are responsible for taking care of users who have a hard time with some business element.
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Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
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Have an understanding and reception to clients' needs and give proactive customer support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Service Representative jobs
Some popular Client Service Representative hard skills are Customer Service, Client Services, Sales, Microsoft Access, Social Media, Marketing, Management and Banking.
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A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers.
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Should have a proven customer support experience or experience as a client service representative.
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Learn to resolve problems and prevent client dissatisfaction.
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One year related experience required with customer service preferred.
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