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Job Title: Workplace Experience Lead
Reports To: The Workplace Experience Lead will report to the Client Services Manager, or equivalent leadership.
Job Overview:
The Workplace Experience Lead will help to elevate the office experience by providing personalized, client-centric services and administrative support. The individual will work proactively with the Experience and Events Teams for general office support, hospitality and event services. They will ensure all requests are completed to client specifications and that they follow up for feedback. This service professional will set the tone for service standards leading passionate, client centric hospitality. They will be responsible for delivering elevated experiences in the office for our client and their guests.
The Workplace Experience Lead is responsible for supporting a team of Floor Hosts in both front and back of house services, ensuring timely and accurate execution.
This position will provide visible support on all office floors, which includes real time support for meetings, oversight of supply management, guest registration and light administrative duties utilizing Microsoft Office. Additional responsibilities include performing regular floor inspections to ensure workspace is in optimal appearance and condition.
Overall, this position continuously offers the highest level of service to all client employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Duties and Responsibilities:
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Physical Demands:
Travel: None or Negligible
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About SPS:
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
Job Type: Full-time
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Work Location: In person
Full Time
$39k-47k (estimate)
04/25/2024
05/01/2024
The following is the career advancement route for Receptionist positions, which can be used as a reference in future career path planning. As a Receptionist, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Receptionist. You can explore the career advancement for a Receptionist below and select your interested title to get hiring information.