Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and promoting our products and services.

Duties:
1 operating a telephone and computer program simultaneously to schedule transportation for clients;

2. screening clients for eligibility;

3. processing, proofing, and reconciling provider invoices;

4. responding to telephone inquiries about the program;

5. making transportation referrals as appropriate; verifying and confirming clients’ transportation requests;

6. develop reports as needed;

7. processing incoming/outgoing mail;

8. other related administrative duties as required to accomplish the goals of the program

Qualifications:
- Excellent communication skills, both verbal and written
- Fluent in English
- Strong customer service skills with the ability to handle difficult situations professionally
- Proficient in data entry and computer navigation
- Ability to analyze customer needs and provide appropriate solutions
- Prior experience in sales or call center environment is a plus

Benefits:
- Competitive pay rate
- Comprehensive training program provided
- Opportunities for career advancement within the company

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Silver Spring, MD: Relocate before starting work (Required)

Work Location: In person