7 Call Center Representative Jobs in Silver Spring, MD
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Clark Creative Solutions is Hiring a Call Center Representative Near Silver Spring, MD
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who enjoys helping others and has strong communication skills.
Responsibilities:
- Answer incoming calls from customers and provide assistance with inquiries, concerns, or issues
- Maintain a high level of professionalism and empathy while interacting with customers
- Have at least 2 years’ professional experience in Customer Service/ Call Center environment.
-Must be able to handle all outbound and inbound calls for the Call Center.
-Must be fluent in English, read, write and converse in English.
- Must have both oral and written communication skills.
-Must have experience answering the phone proficiently and professionally.
-Must be able to respond to client’s inquiries.
-Must be able to follow up on customer calls.
- Must be able to identify and escalate priority issues.
-Must have Microsoft and Adobe experience.
- Must be able to pass a background check/ government clearance.
- Must have maximum experience in a high-volume call center environment.
- Must have a high school diploma or higher.
-Must have minimal experience in skip trace.
- Perform data entry tasks to update customer information in the system
- Analyze customer situations to determine the best course of action and provide appropriate solutions
- Follow phone etiquette guidelines to ensure positive customer interactions
Experience:
- Previous experience in a call center or customer service role is preferred
- Familiarity with medical terminology and medical office procedures is a plus
- Strong data entry skills with attention to detail
- Excellent verbal and written communication skills
- Ability to analyze customer situations and provide effective solutions
This is a Full-time position Monday through Friday
from 8:30 – 5:00 PM EST except for Federal holidays.
Join our team as a Call Center Representative and make a difference in the lives of our customers. Apply today!
Job Types: Full-time, Contract
Pay: $19.01 - $22.89 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Job Summary
Contractor | Full Time
$47k-59k (estimate)
04/13/2024
05/15/2024
clarkcreativesolutions.com
Baltimore, MD
<25
Related Companies
The job skills required for Call Center Representative include Customer Service, Call Center, Written Communication, Data Entry, Attention to Detail, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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