Description

The purpose of the Manager II, Program Management role is to train, coach, and develop Program Management team, ensuring expected results are met with an eye on future needs. This role will be primarily responsible for ensuring the integrity of our Trading Partner onboarding is maintained with a strong focus on retailers moving through a change management program. In doing so, this role will work closely with cross-functional management to identify opportunities and execute on those opportunities. 

Why SPS? 

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.

At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.

Does this sound like you? 

• You are Obsessed With Customers: you take a proactive approach towards meeting customer’s expectations 
• You Get After it: You translate internal and external feedback into an actionable plan that successfully addresses the client’s concern 
• Results Matter to you: You demonstrate a strong attention to detail in your internal and external communication 
• You live the philosophy of Know More to Be More: You embrace continuous learning through natural curiosity and drive 
• Succeed Together: collaboration and teamwork are fundamental to how you work, and you partner effortlessly across multiple departments 

Day to Day 

• Lead a team of program managers responsible for designing and implementing vendor change management programs with Retailers while focusing on maximizing the number of vendors who commit to a program (sales) while minimizing disruption to the Retailer
• Accomplish leadership objectives with direct reports by a variety of means: select, orient, train, coach, develop, and manage employees; communicate job expectations, team vision and purpose; plan, monitor, appraise job contributions; recommend compensation actions; adhere to policies and procedures 
• Responsible for the ownership of sales results versus forecasted expectations on large change management vendor communities 
• Responsible for working with the program manager in leveraging their internal account team as needed to ensure leads and results are maximized 
• Serve as a Community onboarding expert in cross departmental projects 
• Identify team and cross-functional process improvements by working with other members of the Community leadership team, from idea to implementation, including the development of training materials 
• Evaluate team efficiency and capacity planning through the use of People, Process and Technology 

• Assist the team in addressing and overcoming barriers, including customer consultation/escalation and role change management 

Required Skills 

• Bachelor’s degree or equivalent experience, 2 years of Management Experience, and 5 years of relative work experience 
• Proven history of coaching, mentoring, and leading others in either formal or informal situations 
• Proven ability to work cross-functionally on process definition and improvement 
• Passionate about meeting the needs and expectations of an external customer 
• Experience leading an external customer-facing team 
• Ability to receive and give constructive feedback 
• Demonstrative behaviors around self-driven initiative and collaboration 
• Ability to coach soft skills and elevate team members ability to be proactive in customer management 
• Effective communication, change management, problem-solving, and organizational skills 

Nice to haves

• Retail experience 
• 1 year of experience leading an external customer-facing team 
• Efficient in Excel reporting and basic formulas 
• Salesforce, web analysis and reporting tools 

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more. 

EOE including disability/ veteran