Description

SPS Commerce is hiring an Implementation Consultant to support our clients in Implementation on our TIE Kinetix team! As an Implementation Consultant, you will work on a team of professionals responsible for developing standardized EDI solutions for customers. This role will facilitate problem research, isolation, diagnosis, resolution and follow-up for customer change events and managing escalated events when necessary. Apply today to join SPS Commerce and a team that brings a ton of industry expertise and value, working across the supply chain industry with both supplier & retailers!

This role will either be hybrid from one of our corporate offices or fully remote;

based on the candidate’s geographical location.

Why SPS?

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. 

At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.

Does this sound like you?

• You are a master communicator. You can talk with anyone from the warehouse floor to the CEO and cultivate those interactions into a trust-based relationship.
• You have an eye for detail so that even the smallest issue won’t affect the customer negatively.
• You can be flexible; you know when to push and when to back off. You’re an individual contributor BUT you have a “when the team wins, we all win” attitude so you’re willing to pitch in to help others when needed.

What is the day to day like?

• Execute installation, upgrades, testing, and system configuration as part of completing implementation project
• Perform post-sale initial technical implementation of technology products
• May consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals
• Inform customer and other stakeholders of project progress
• Conduct tasks and assignments as directed. Work under moderate supervision with some latitude for independent judgment
• Track progress of Implementation project(s). Ensure deadlines are met and scheduling issues resolved

What is required?

We have role flexibility for the right candidate based on experience.

Consultant II:

• Bachelor's Degree with 2 years of related experience; or an advanced degree without experience; or equivalent experience
• Strong analytical, problem solving and troubleshooting skills
• Excellent organizational skills and ability to manage multiple projects concurrently
• Ability to apply, test, and re-configure data rules in order to produce desired results

Sr. Consultant:

• Bachelor's Degree 5 years of related experience or 8 years of relevant experience with no degree
• 3 years of account management, relationship management, product management or related
• Prior exposure to 3rd parties, consultants, VARs, and adapter or application providers desired
• Strong relationship building skills, especially over the phone.
• Demonstrated organization and prioritization skills. Ability to multi-task and handle multiple concurrent activities.

What is preferred?

• 3-5 years professional business experience
• A balanced mix of skills: driver and facilitator, tactical leader and doer
• Familiarity with XML a plus
• Experience with text editing and data mapping tools
• In-depth knowledge of mapping tools and functionality
• Knowledge of EDI standards and EDI integration in Supply Chain, eCommerce, Retail industries