Job Description: Full-Service Restaurant General Manager

Position Overview:

The Full-Service Restaurant General Manager is responsible for overseeing all aspects of the restaurant's operations, including front-of-house and back-of-house activities. This role requires strong leadership skills, business acumen, and the ability to manage a team effectively. The General Manager ensures the highest level of customer satisfaction, profitability, and adherence to company standards.

Key Responsibilities:

• Operations Management:
  • Oversee all restaurant activities, including dining room service, kitchen operations, and bar service, to ensure efficient and smooth operations.
  • Monitor and maintain high standards of food quality, presentation, and service, ensuring adherence to established recipes and customer expectations.
  • Collaborate with the kitchen manager to develop and update menus, incorporating seasonal ingredients and customer preferences.
  • Ensure compliance with health and safety regulations, including proper food handling, storage, and sanitation practices.
  • Manage inventory levels of food, beverages, and supplies, placing orders as needed to meet demand and minimize waste.

• • Take ownership for doing what is necessary to minimize safety risks to employees, customers and vendors.

• Team Leadership and Training:
  • Recruit, train, and supervise restaurant staff, including servers, bartenders, hosts, and kitchen staff.
  • Provide ongoing coaching and performance feedback to ensure a high level of productivity, professionalism, and customer service.
  • Foster a positive work environment, promoting teamwork, open communication, and a strong work ethic.
  • Conduct regular staff meetings to communicate goals, expectations, and any changes in procedures or policies.
  • Develop and implement training programs to enhance customer service skills and product knowledge among staff.

• Financial Management:
  • Develop and manage the restaurant budget, ensuring financial targets are met and expenses are controlled.
  • Monitor and analyze sales data, labor costs, scheduling and shift coverage, and other financial metrics to identify areas for improvement and cost-saving opportunities.
  • Implement strategies to maximize revenue, such as upselling, promotional activities, and effective pricing strategies.
  • Control costs through efficient inventory management, portion control, and waste reduction measures.
  • Collaborate with the accounting department to ensure accurate financial reporting and adherence to financial policies and procedures.

• Customer Satisfaction and Marketing:
  • Ensure that all guests receive exceptional service and have a positive dining experience.
  • Respond promptly and effectively to customer complaints or concerns, taking appropriate corrective actions.
  • Regularly interact with customers to gather feedback, address inquiries, and build positive relationships.
  • Collaborate with the marketing team to develop and implement marketing strategies to attract new customers and retain existing ones.
  • Stay updated on industry trends, customer preferences, and competition to identify opportunities for improvement and innovation.

Qualifications:

• Proven experience as a General Manager or similar role in a full-service restaurant.

• Strong knowledge of restaurant operations, including front-of-house and back-of-house activities.

• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.

• Exceptional organizational and time management abilities, with a keen eye for detail.

• Proficient in financial management, budgeting, and cost control.

• Knowledge of health and safety regulations and best practices.

• Ability to work in a fast-paced environment and handle multiple priorities simultaneously.

• Flexibility to work evenings, weekends, and holidays as required.

• Possess leadership skills to develop store employees to effectively adopt food sales and service standards

Physical Requirements:

• Able to lift up to 50 lbs.
• Able to traverse and access all areas of store facility
• Able to stand for long periods of time
• Perform other duties as required

Note: This job description is a general overview and may be subject to change based on the specific needs of the restaurant.

Qualifications:

• Proven experience as a General Manager or similar role in a full-service restaurant.

• Strong knowledge of restaurant operations, including front-of-house and back-of-house activities.

• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.

• Exceptional organizational and time management abilities, with a keen eye for detail.

• Proficient in financial management, budgeting, and cost control.

• Knowledge of health and safety regulations and best practices.

• Ability to work in a fast-paced environment and handle multiple priorities simultaneously.

• Flexibility to work evenings, weekends, and holidays as required.

• Possess leadership skills to develop store employees to effectively adopt food sales and service standards

Physical Requirements:

• Able to lift up to 50 lbs.
• Able to traverse and access all areas of store facility
• Able to stand for long periods of time
• Perform other duties as required

Summary

The purpose of the General Manager is to lead and inspire a team of highly-dedicated, fast-paced Team Leaders and Team Members in the development and daily operation of a brand new Sprint Mart store concept. This concept will include the existing brand of well-known Sprint Mart convenience stores, along with an all new food, fast-casual restaurant concept aimed at providing high quality food options to customers traveling the I-20/59 corridor between Tuscaloosa and Birmingham, AL. This high-performing Leader plays an active role in engaging facility Team Members, maintaining brand standards, identifying opportunities for operational improvements and developing and implementing said operational enhancements.

About Sprint Mart

At Sprint Mart, we're sprinting to refuel people, and their vehicles, with friendly convenience! Come join a family of Team Members who are absolutely obsessed with providing the BEST service, serving the BEST coffee, and ensuring each Sprint Mart Guest has the BEST experience!

As a member of the Operations Team, you will join a family dedicated to ensuring the successful operation of our newest signature food location. You will provide overall vision, planning, direction and control to a highly dedicated team of Team Leaders and Team Members. Your sole purpose will be to lead and support the location by inspiring employees to engage with the brand, promote the brand to the surrounding area, leverage operational expertise to develop and implement operational procedures along with creating good-will in the surrounding community.