Description

Human Resources Manager, Horizons Window Fashions

Company Overview

Springs Window Fashions is a leader in the custom window treatment industry since 1939. Headquartered in Middleton WI, we have over 9,000 associates with locations in North America, Europe, and Asia. Our custom window treatments are available under the Bali, Graber, SunSetter and Mecho brands in nearly every major retailer, in thousands of designer showrooms and showcased in large commercial buildings.

Our company has invested heavily building capabilities the last three years to become a leader in product innovation. As North America’s premier window covering company, we’re committed to creating a “Best Experience” for our consumers, channel partners and associates. We are bringing new innovations to the market at an accelerating pace and have a lot to offer consumers who want to improve their home décor.

Despite COVID, our company is experiencing high growth as consumers spend more time at home and want to redecorate. 

This role will support our Horizons Window Fashions business in Waukegan, IL.

With roots stretching back to 1891, Horizons has experienced unprecedented growth marketing and producing unique and innovative window fashions not available from any other company. We’re proud of our long, rich heritage of creating supreme quality, locally handcrafted products in Waukegan, Illinois.

In 2013 Horizons was acquired by Springs Window Fashions. Springs has been part of the window treatments industry since 1939. Headquartered in Middleton WI, Springs has over 8,000 associates and 18 locations worldwide. We pride ourselves as “The Best Experience Company”, striving to provide the best experience for our consumers, channel partners, and associates

Job Summary

This position is responsible for providing excellent customer service and interaction with internal customers and external service providers; models Best Experience service in daily interactions; owns the site HR plan and processes related to each of the following:

• Associate Relations and Communication
• Staffing
• Recognition
• BEx Culture Support
• Training & Development

The primary goal for this position is to build strong relationships associates by being a proactive and approachable service provider, anticipating needs and creating positive change.

Objectives

Associate Relations:

• Support managers and associates in consistent interpretation and enforcement of policies, procedures, and company practices, including as related to associate coaching/counseling activities.
• Oversee progressive discipline process and support managers in maintaining coaching/counseling documentation.
• Provide service for our internal customers through special projects, requests and issue resolution.
• Manage associate information requests promptly and accurately.
• Responsible for bridging communication between HR and all other functional areas. This requires a basic understanding of our policies, procedures and Best Experience philosophy.

Staffing:

• Use applicant tracking system to manage requisition and candidate lifecycle
• Support hiring managers through requisition creation and approval process
• Convey needs to staffing agencies as appropriate
• Coordinate interviews and participate in interview process as appropriate
• Facilitate hiring decision to ensure best-fit candidate selection
• Use applicant tracking system to manage timely onboarding and disposition candidates not selected.

Customer Service:

• Provide high level, positive customer support and service
• Anticipate the needs of our associates and use proactive communication and process tools to efficiently serve our associates.
• Approach conflict resolution as an opportunity to improve processes and relationships across various functions.

Recognition:

• Lead and participate in the planning and execution of various associate activities and recognition events. Continually look for ways to provide unique, memorable experiences that reinforce our Best Experience culture. Includes celebrations related to performance and service milestones.
• Provide and promote tools and materials to recognize associates.

Associate Communication:

• Creates presentations, memos and other various communication pieces for the department.
• Interacts with associates on a routine basis regarding various HR issues and services.
• Creates communication to promote HR services, activities as well as rewards and recognition.

BEx Culture Support:

• Coordinates Voice of the Associate (VOA) survey completion, data collection and reporting.
• Continually obtains feedback regarding their service and incorporates customer feedback into their development plans and daily work.

Requirements

Education & Experience

• A bachelor's degree in Human Resources, psychology, business administration, or related field.
• A minimum of 3 years’ experience working within a manufacturing environment with related corporate experience preferred
• Bilingual (Spanish/English) strongly preferred
• Must be a proactive, self-directed individual that meets deadlines and can adapt to changing priorities. Attention to detail is essential
• Must possess strong software skills; proficiency and ability to train others in Microsoft office applications including Word, Excel, Outlook and PowerPoint. Must be able to create complex presentations and other visual documents
• Excellent written and oral communication with a facilitative style
• Ability to engage in collaborative relationships with team members, stakeholders, and internal customers
• Clearly defines and utilizes processes in daily work
• Integrates process methodology into daily work
• Looks for innovative ways to streamline work processes across the division
• Uses dept and company scorecard and other metrics
• Measures own work to plan and reports out at a micro and macro level

Behavioral Competencies

• Ensures Accountability – Holding self and others accountable to meet commitments
• Drive Engagement – Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Instill Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Drive Results – Consistently achieving results, even under tough circumstances
• Consumer/Customer Focus – Building strong customer relationships and delivering on customer-centric solutions
• Critical Thinking – Making Sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Being Resilient – Rebounding from setbacks and adversity when facing difficult situations
• Optimize Work Processes – Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Manage Ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear
• Decision Quality - Making good and timely decisions that keep the organization moving forward
• Develop Talent - Developing people to meet both their career goals and the organization’s goals
• Plan and Align - Planning and prioritizing work to meet commitments aligned with the organizational goals