18 customer service representative Jobs in middleton, wi
The QTI Group is Hiring a Customer Service Rep Near Middleton, WI
We're seeking a dedicated Customer Service Rep with a passion for problem-solving and a commitment to excellence. If you're a self-starter, team player, and thrive in a fast-paced environment, apply today for this temp-to-hire opportunity in Middleton. Your skills are valued, and you'll enjoy a Monday-Friday schedule, full-time hours, and a competitive $19/hr. rate. Become the support for clients and let your positive attitude shine!
Responsibilities:
- Review, research and respond to customers and clients with appropriate information and resolve issues based on history and company/client policy, escalating as appropriate.
- Outbound and inbound calls with customers and clients using a multi-line phone system.
- Respond to email, fax, and voicemail messages in a timely, professional, and courteous manner.
- Work with customers to resolve invoice and payment issues.
- Contact past-due customers to obtain payment.
- Apply payments and credits accurately and per policy guidelines.
- Open mail and process payments.
- Perform credit and reference checks via phone, fax, or email.
- Explain reports and documents to clients and customers.
- Act as the liaison between our clients and their customers
- Prioritize tasks appropriately to resolve customer and client concerns effectively and in a timely manner.
- Other customer service-related responsibilities and special projects as needed.
- A positive, can-do attitude, team player.
- Strong grammar, verbal, and written communication skills are required.
- Personal computing skills, including MS Excel, MS Outlook, MS Word, and keyboarding.
- Proficient typing skills, minimum 35 wpm.
- Customer service experience, preferably in an accounts receivable, bookkeeping, or collections position.
- Strong organizational and attention to detail skills are required.
- Ability to work successfully and multi-task in a fast-paced environment.
- Ability to learn quickly and take on new tasks.
- Ability to solve problems logically and creatively while following policies and procedures.
- Excellent research and organizational skills.
- Ability to maintain a high level of confidentiality.
- Willingness to complete a background check.
Job Summary
Full Time
$36k-45k (estimate)
04/20/2024
05/07/2024
qtigroup.com
BROOKFIELD, WI
100 - 200
1957
SARA LUTHER
<$5M
Business Services
Related Companies
The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Rep job description and responsibilities
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
12/29/2021: Chicago, IL
The best CSRs are genuinely excited to help customers.
12/07/2021: Saint Paul, MN
Customer service reps may use a variety of tools as part of their role.
12/10/2021: Juneau, AK
At banks, customer service reps may need to have some former experience handling money and making change.
12/23/2021: Youngstown, OH
Customer service representatives work with a business’ customers to handle complaints, take orders, process returns, or solve problems.
02/05/2022: Bismarck, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Rep jobs
Communicate as efficiently as possible.
02/24/2022: Springfield, MO
Don’t worry about acquiring expensive gear; focus on the learning first.
02/10/2022: Helena, MT
Must be a quick learner and nimble with a strong ability to multitask and must be familiar with online retail customer service practices.
01/26/2022: Santa Fe, NM
A commitment to providing great customer experiences by working with enthusiasm, energy and pace.
12/13/2021: Duluth, MN
A strong Customer Service Background and entry level Accounting skills.
01/31/2022: Fort Myers, FL
Step 3: View the best colleges and universities for Customer Service Rep.
