At North Point Hospitality (NPH), we serve our guests and each other with enthusiasm and warmth. NPH will keep You Pointing North with internal advancement opportunities, a communications platform by Beekeeper where you can share your ideas and access information, and a comprehensive Group Benefits package. Need money now? Access your pay on-demand using the Rain payment management system!
Essential Functions:
 Oversees service quality, operational efficiency, guest satisfaction and standard compliance.
 Serves as the primary liaison with North Point Leadership and external partners
 Leads team in ensuring excellent guest service and consistent customer service
 Implements and complies with all company and brand standards and policies
 Ensures successful financial performance of the property
 Manages scorecard performance
 Develops team member performance
 Recruits and interviews team members, monitors proper staffing levels
 Identifies productivity and efficiency gaps and implements measures to correct
Supervisory Responsibility: Manages Functional Area Department Heads

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Behaviors

• Loyal: Shows firm and constant support to a cause
• Leader: Inspires teammates to follow them

• Team Player: Works well as a member of a group
• Functional Expert: Considered a thought leader on a subject

Motivations

• Job Security: Inspired to perform well by the knowledge that your job is safe
• Self-Starter: Inspired to perform without outside help
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals