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Front Desk Reports to – Management Team
As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location

Day to Day

Be the warm welcome that kicks off a memorable guest experience

Acknowledge BonVoy members and returning guests, in person or on the phone

Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

Handle cash and credit transactions

Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys and smile.

Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

Complete & ensure night audit possess was successful

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed

Take pride in your appearance and place as a brand ambassador

Always know what events and activities are on the day’s schedule

Jump into other ad-hoc duties when your colleagues need your help

Ensure that the hotel is secure throughout the night (hourly security walk throughs)

Perform other duties as assigned. May also serve as manager on duty

Skills

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

Fluency in the local language - extra language skills would be great, but not essential

literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers

Flexibility - night, weekend and holiday shifts are all part of the job

Experience - ideally, you’ll have spent at least one year in a front desk or guest service position

Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Success Factors

Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

Job Types: Full-time, Part-time

Pay: From $13.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel front desk: 1 year (Required)

Work Location: In person