The program specialist provides support with program implementation, recruitment, intake, persistence, and transition to ensure that students are ready to successfully start and complete the workforce training program.

Reports to: Director of Operations

Job Responsibilities:

• Supports student enrollment, success, and transition
• Connect with prospective students to determine eligibility, complete pre-assessment, determine readiness to participate, identify academic support needed, and make sure that the students complete necessary documentation (including health compliance) prior to the start of the program
• Collaborate with the Authorized Testing Center to ensure students are registered for pre-assessments and certification exam
• Collaborate with the instructors to support participants with job readiness and preparation of resumes and cover letters, interviewing techniques, mock interviews, job search information, job fairs, and other career-related activities
• Conducts course opening and closing procedures.
• Conduct whole group workshops and meet one-to-one with students as needed to address barriers to education and employment.
• Supports the coordination of students' clinical experience and wrap around services.
• Collaborate with our employer partners to support the placement and tracking of students
• Follow up with participants to ensure they are registered to take the certification exam
• Conduct exit interviews and follow-up calls to track post-secondary education and employment and provide support to students as needed
• Provide information on program(s), answers questions in person/virtually/phone, follows up with phone calls and responds to emails
• Collect, track, and report data on student progress and program/grant outcomes
• Support with implementation and tracking of Youth Academy participants (concurrent programming for children of class participants)
• Other duties as assigned.

• Associate Degree (Bachelor's Degree preferred).
• Ability to think critically and creatively to solve problems and improve programming, and manage tasks in a timely manner.
• Proficient use of modern office practices, procedures, equipment, computer applications, including advanced knowledge and skilled in using Microsoft Office and/or Google Workspace applications .
• Excellent verbal and written communication skills (Bilingual in English/Spanish preferred).
• Interpersonal skills using tact, patience and courtesy.
• Strong commitment to anti-racism, diversity, equity, and inclusion, and removing barriers to education.
• Commitment to the Mission and values of STCC.

EQUIVALENCY STATEMENT:

Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Salary: $33.00 per hour, up to 18.5 hours per week for 30 weeks. Work schedule, evenings and weekends. Occasional required travel on behalf of the College.
Benefits: No
Union: Non-Union
Grant Funded: Yes
Closing Date: Open Until Filled

All candidates must have legal authorization to work in the United States. Springfield Technical Community College is not sponsoring H1B Visa.

INFORMATION AWARENESS SECURITY TRAINING:

Candidates for employment should be aware that all STCC employees are required to complete Information Awareness Security Training within thirty days of their orientation date and annually thereafter.