Description

The Medical Office Coordinator will: 

• Greet and attend to patients in person and over the phone. 
• Use professional language and tone, speak clearly, be courteous and polite, smile and maintain eye contact, and listen carefully to understand patient need. 
• Professionally and competently assist providers, staff, visitors and patients. 
• Schedule patient appointments following office protocols to ensure appropriate access for patients and maintain the flow in the office. 
• Manage appointment functions such as recall list, appointment reminders, portal scheduling, reminder calls etc. 
• Complete registration of each patient including all demographics, obtain copies of insurance cards and valid personal identification, perform eligibility verification and collect co-pays and other patient balances. 
• Prepare patient documents for patient encounters and manage patient forms. 
• Perform all duties within HIPAA regulations and adhere to policies and procedures during all activities. 
• Communicate medical results to patients under clinical supervision and guidance, as appropriate. 
• Demonstrate flexibility in work schedule based on the needs of the clinic. 

Requirements

• High School Diploma or equivalent
• Associates Degree (preferred)
• Experience in a customer service or healthcare related role (preferred)
• Working knowledge of medical terminology and HIPAA regulations (preferred)
• Innovative thinker with strong conceptual and problem-solving skills. Meticulous attention to detail with the ability to multi-task. 
• Strong organizational, administrative, and time-management skills. 
• Ability to work under pressure and react effectively to emergency situations. 
• Ability to work collaboratively with all team-members. 
• Ability to use discretion while working with sensitive information. 
• Excellent documentation, communication, and technology skills. 
• Passionate about healthcare excellence.

*Must be fully vaccinated against COVID 19 virus and provide required vaccination documentation unless approved for an exemption prior to starting employment. *