The Manager, HR Administration is responsible for overseeing the administration of the Clinic's HR programs and initiatives. Key responsibilities include participating in the research, analysis, development/revision, education, promotion, support, and implementation of HR programs, policies, and procedures.

Job Relationships

Reports to the HR Director

Principal Responsibilities

• Oversee the administration of the Clinic's HR programs and initiatives. Ensure a positive employee experience on behalf of HR.
• Ensure consistent policy administration and escalate matters as appropriate.
• Ensure employee inquiries and complaints are handled with quick, equitable, and courteous resolution. Effectively communicate and partner with internal and external contacts to ensure a smooth and accurate experience for all employees and partners.
• Evaluate current practices and procedures and recommend ongoing process improvement.
• Develop a strategy and create training and education tools to communicate the Clinic's HR guidelines and offerings to employees and leaders.
• Manage the day-to-day operations of one or more HR teams.
• Advise management on HR decisions, policy, and guideline interpretation.
• Stay abreast of industry best practice and monitor the effectiveness of existing HR policies and programs; recommend changes that are cost effective and consistent with industry trends and Clinic objectives.
• Prepare analysis and reporting and present findings to management.
• Manage the preparation of reports and applications required by law to be filed with federal and state agencies.
• Keep apprised of federal, state and local HR laws and regulations in order to ensure company compliance.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
• Perform other job duties as assigned.

Education/Experience

• Bachelor's degree in HR or related field or four years professional-level HR experience in lieu of degree. Master's preferred.
• Minimum of three or more years of progressively responsible HR experience required.
• Leadership experience preferred.

Licenses/Certificates

• Professional HR Certification preferred (PHR, SPHR, SHRM-CP, SHRM-SCP).

Knowledge, Skills and Abilities

• Proficient in Microsoft Office.
• Excellent project management skills.
• Knowledge of federal and state laws and regulations relating to benefits.
• Strong analytical skills.
• Strong interpersonal skills and the ability to interact with professionals at all levels.

Working Environment

• Operates in a professional office environment.
• Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHI/Privacy Level

HIPAA2