Description

About our company: 

Springboard Hospitality is a premier third-party hotel management company with a 30 year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler’s journey—inviting them to experience the frequency of each hotel’s locale, pushing authentic human connection, exploration, and discovery, while also driving revenue. 

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard’s award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future. 

https://www.springboardhospitality.com/ 

Primary mission:

Responsible for set-up, mixing of drinks, service and cleanup of bar area while enduring quality service, guest satisfaction and the achievement/maintenance of OLS Hotels and Resorts standards and profit maximization 

SCOPE OF WORK TEAM 

• Reports to Food & Beverage Venue Manager and Hotel Manager

• Supports the Food & Beverage team in guest services

RESPONSIBILITIES

• Make and serve drinks to guests and cocktail servers following established guidelines, procedures and policies regarding beverage and safety controls as prescribed by OLS Hotels and Resorts standards. 

• Perform all guest contact activities in a cordial, efficient and professional manner; maintaining a commitment to guest satisfaction. 

• Ring guest checks, collect cash and process credits and room charges in the exact manner outlined by OLS Hotels and Resorts policies and procedures. 

• Complete liquor requisitions and supply lists. 

• Know and comply with state liquor laws. 

• Ensure established pars are maintained. 

• Perform all side work duties according to side work schedules. 

• Attend to bar and tables, take orders and deliver in a timely manner 

• Bus tables and set in a timely manner

• Perform opening and closing side work according to standards to ensure that guests are served promptly and efficiently. 

• Prepare beverages and cocktails according to the standards, for mixing, portion control and presentation. 

• Serve guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner. 

• Ensure the bar, tables, and event areas are kept clean and tidy. 

• Be familiar with the computer POS system. 

• Carry out cashiering functions by closing checks and servicing the guest. 

• Follow all state liquor laws and assigned training is required. 

• Follow prescribed procedures in serving liquor with care to avoid problems with intoxicated guests, and when necessary, report to management.

• TIPS certification training required for the role 

• Stock and clean glassware. 

• Prepare all garnishes. 

• Prepare juices and syrups for bar service 

• Change kegs and soda bibs 

• Assist in cleaning of table areas as needed. 

• Ensure overall guest satisfaction. 

• Deliver food to guests. 

• Knowledge of both food and drink menu to offer guests suggestions and upsell 

• Knowledge of what all hotel food and beverage options are and be able to quality control all items served to guests 

• Follow hotel handbook protocols 

• Perform special projects and other responsibilities as assigned. 

Qualifications

EXPERIENCE:

• Prior Experience:
  • 1 Previous bartending experience in hospitality or fast paced environment preferred.
• IT Expertise:
  • Advanced knowledge of computer software (including Microsoft Office, outlook) and or micros station.

• Education:
  • High School diploma or GED required; college degree preferred.
• Subject Expertise:
  • Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
  • Report any unusual occurrences and/or request to Supervisor.
  • Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
  • Must be service oriented with excellent customer service and sales skills
  • Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
  • Must be energetic and outgoing
  • Must possess excellent interpersonal and organizational skills
  • Must be able to follow directions with attention to detail, speed and accuracy
  • Must be a team player with the ability to work under minimal supervision
  • Must be able to multi-task in a fast-paced work environment
  • Must be able to understand and work with basic financial information and solve basic arithmetic problems
  • Must be able to type 45 wpm and have the ability to input data and access information on the computer
  • Must have proficient working knowledge of Microsoft Office, Opera; preferred.
  • Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Must be 21 years of age to serve alcoholic beverages
• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary
• PTO
• Medical, Dental, Vision, Life, Pet Insurance
• 401K
• Costco Membership
• Bereavement Leave
• Management Contract Referral Program
• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitality’s 35 Hotels
• Monthly Cell Phone Stipend
• Dry Cleaning Services
• Hotel Level Executive Bonus Program
• Retention Bonuses
• Lead Share Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.
• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.