Job Description :

We are seeking a friendly, outgoing, and enthusiastic Host / Hostess to join our team. As the first point of contact for our valued guests, you will play a crucial role in creating a positive and welcoming atmosphere.

If you have a passion for hospitality, excellent communication skills, and a knack for multitasking, we encourage you to apply.

Responsibilities :

• Greeting and Seating : Warmly welcome guests as they arrive, ensuring they feel comfortable and valued. Manage the seating process efficiently, taking into consideration reservations and table availability.
• Reservation Management : Keep track, manage, and direct waitstaff for reservations and organize the seating arrangements to optimize the flow of guests and minimize wait times.
• Customer Service : Provide exceptional customer service by addressing guests' inquiries, concerns, and special requests.

Offer assistance in a polite and professional manner.

• Waitlist Management : Maintain an organized waitlist during peak hours, updating guests on approximate wait times and ensuring their needs are met while they wait.
• Menu Knowledge : Acquire a thorough understanding of the menu offerings to help guests with their selections and answer questions about the dishes.
• Collaboration : Work closely with the waitstaff and kitchen team to ensure seamless communication and a smooth dining experience for guests.
• Sanitation and Cleanliness : Maintain the cleanliness and organization of the host / hostess station, lobby area, and entrance, creating a positive first impression for guests.
• Upselling and Promotions : Inform guests about ongoing promotions, special events, and loyalty programs, encouraging their participation and enhancing their dining experience.
• Special Occasions : Assist in coordinating special occasions and events, accommodating larger parties and ensuring their needs are met.
• Problem Resolution : Handle guest concerns and complaints with professionalism, aiming to resolve issues and ensure guest satisfaction.

Qualifications :

Previous experience in a customer-facing role, preferably in the hospitality industry.

Exceptional interpersonal and communication skills.

Strong organizational abilities and the capacity to handle multiple tasks simultaneously.

Positive attitude and a strong commitment to providing excellent customer service.

Ability to remain calm and composed under pressure.

Familiarity with reservation management software is a plus.

Flexibility in working shifts, including weekends and holidays.

About Spring Mill Country Club :

Spring Mill Country Associates consists of four properties that offer a variety of amenities located in the heart of Bucks County, PA.

Spring Mill Country Club is a private 18-hole golf course that is also home to Judd's and Jackson's Restaurant, a casual family-friendly restaurant featuring seasonal American cuisine.

Our banquet rooms host numerous private parties including bridal and baby showers as well as weddings and funeral luncheons.

Spring Mill Manor is located directly across the street and is a large celebration and wedding venue with classic architecture and meticulous gardens.

This facility can host up to 2,000 guests in our four banquet rooms. The Spring Mill Athletic Club is our fitness center featuring a full service gym, dance academy and summer camp.

Last updated : 2024-05-06