Job Description:

The Food & Beverage Manager is responsible for successful management of Spooky Nook Sports food service operations. Responsible for ensuring the highest level of guest service by overseeing all aspects of service and service staff during operating hours, while working in a clean and safe environment, and meeting all financial goals for sales and expenses.

Benefits

Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provide an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.

As a full-time team member of the Nook, you will enjoy:

• Free family membership to our massive 65,000 sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
• Affordable and comprehensive Medical, Dental, and Vision benefits
• Competitive PTO package
• Paid holidays
• 401k program
• 35% discount on food and beverage purchases, including the Forklift and Palate restaurant
• 35% discount on all Nook apparel
• Free child watch
• Discounts on academy team programs, birthday parties, personal training, event space rental, and more!
• Local business discounts

Essential Job Functions:

• Responsible for leading F&B team by attracting, recruiting, training and appraising talented personnel
• Hires, manages and trains staff in all technical and non-technical aspects of their role; assign and review work; work with employees to correct deficiencies to meet department standards of quality and service;
• Controls costs of all food and beverage outlets by assisting management, as requested, in purchasing, maintaining effective profit and loss controls and monitoring labor costs following demand patterns, budget and local labor laws
• Reviews and analyzes various financial results/reports to monitor overall Food and Beverage performance and takes any corrective actions that may be needed
• Assist in set up and preparing all concession areas for the specific program, sport, and showcase/convention events
• Anticipate and effectively schedule/provides staffing for successful operation of Food Service areas on a day to day basis and during large events according
• Maximizes food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events and by training staff on “up-selling.”
• Move throughout the facility and kitchen areas to visually monitor and act to ensure food quality and service standards are met. Verify temperatures, judge appearance and taste of products and collaborate with Chef toward improvement and make necessary adjustments for consistency.
• Maintains safe, sanitary and organized work areas to include personal cleanliness, food handling, food storage and food preparation and clean-up.
• Executes inventory control and calculation for monthly analysis and reconciliation. Identifies opportunities to control food costs and other expenses and review with Department Director
• Facilitate cash needs, staffing, setup, and equipment needs. Ensure department cash procedures are adhered to and strictly monitored, including preparation, calculation and cashing up of tills
• Work with Department Director to research, develop and implement strategies to increase per-cap spending according to budgeted/forecasted business volumes
• Work with Department Director to devise & Implement policies and procedures for the Food & Beverage department including compliance of company standards relating to quality of products and services
• Effectively maintain open communication of all operational changes with supervisory and hourly staff to ensure necessary information is implemented
• Maintain and Troubleshoot POS systems for operational efficiencies
• All other duties as assigned

Basic Qualifications:

• Must be 18 years of age or older
• At least 2-3 years of experience in Food and Beverage supervisory role
• Ability to work calm under pressure, prioritize tasks, and meet deadlines
• Dependable transportation to and from work
• Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
• Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
• Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
• Authorized to work in the United States

Preferred Qualifications:

• SERVSAFE Certified
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Familiarity with global operational function of an entertainment venue
• Understanding of P&L statements
• Capability to multi-task and manage planning of multiple events at once
• Previous experience working with BEO’s
• Strong leadership skills; Inspires respect and trust from others; provides vision, inspiration and guidance. Experienced in setting goals and developing individuals.
• Highly dependable with a history of consistent attendance and punctuality
• Customer-focused/service-oriented; ability to see big picture and impact on company. Supports Company mission as serves as an advocate for its products and services
• Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor
• Self-starting and motivated with the ability to work independently and take initiative
• Ability to multi-task and balance multiple projects/duties at once
• Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
• Integrity: Trustworthy and honest; takes accountability when appropriate
• Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
• Ability to remain calm in tense or stressful situations
• Integrity to safeguard confidential information
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals
• Experience communicating with individuals of diverse demographics
• Demeanor to remain calm in tense or stressful situations
• Initiative to work efficiently with minimal supervision

Working Conditions:

• Work environment: Upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds. The team member is occasionally required to work outside where he or she will be subject to environmental conditions, or in a kitchen environment with fluctuating temperatures that can become hot, humid and/or wet.
• Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 10 lbs regularly, and up to 50 lbs frequently.
• Noise Level: The noise level in this environment is typically variable.
• Work schedule: The work schedule may fluctuate to including evenings, weekends, and holidays.