Role Summary

What you'll get to do

• Lead the Splunk peer review program, working cross-functionally between sales, competitive intelligence, customer success, product, and marketing teams to identify, develop, and engage customer reviewers.
• Stimulate, champion, and curate review activity on peer review sites and communities like Gartner Peer Insights, PeerSpot and TrustRadius.
• Manage customer reference metrics/goals/benchmarks and track/report progress against them.
• Organize Peer to Peer reference calls for sales opportunities.
• Partner with the Competitive Intelligence team to identify and track potential customer success stories.
• Collaborate with product and content marketing teams to leverage review content for marketing materials.
• Work with industry and product marketing teams to curate customer validation content via User Evidence platform.
• Help create content of various types (written case studies, customer testimonial videos, presentation slides, etc.) based on our customer’s reviews, experiences and successes.
• Activate customer reviewer relationships, related content, and interactions to positively impact sales and marketing activity, product development, the customer’s career, and their organization.
• Grow, and manage a healthy community of review customers in a way that respects our customer’s time and effort while enhancing the positive impact of their engagement to them, their organization, and Splunk.

Must-have Qualifications

• 5-7 years as an individual contributor for a tech company's customer advocacy program. Experience at B2B software company in cybersecurity or observability is a plus.
• Prior experience working with peer reference communities and customers (references) in B2B enterprise software and services
• Specific experience working with peer review sites and communities like Gartner Peer Insights, PeerSpot, G2 Crowd, or TrustRadius
• Experience crafting customer validation content with UserEvidence
• Understanding of how to build relationships with volunteers in reference programs.
• Experience collaborating with Analyst Relations, Sales, and Customer Success teams.
• Exceptional written/oral/interpersonal communications
• Excellent project and time management skills
• Self-starter with a strong sense of ownership
• Good ability to work as part of a team and collaborate with multiple levels of the organization
• Able to prioritize in a complex, fast-paced and lean organization.
• Strong attention to detail