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Customer Relations Specialist
$50k-65k (estimate)
Other | Durable Manufacturing 1 Month Ago
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Spirit AeroSystems is Hiring a Customer Relations Specialist Near Wichita, KS

Overview

Spirit AeroSystems designs and builds aerostructures for both commercial and defense customers. With headquarters in Wichita, Kansas, Spirit operates sites in the U.S., U.K., France and Malaysia. The company's core products include fuselages, pylons, nacelles and wing components for the world's premier aircraft. Spirit AeroSystems focuses on affordable, innovative composite and aluminum manufacturing solutions to support customers around the globe.

Location: Wichita, KS (Onsite)

Responsibilities

  • Represent the company, providing exceptional customer service to both internal and external stakeholders.
  • Manage processes independently, requiring no direct oversight of staff and minimal supervision
  • Collaborate across departments to meet customer product needs promptly.
  • Coordinate internally with various departments to fulfill responsibilities effectively.
  • Multitask and prioritize effectively under pressure.
  • Implement escalation strategies to resolve issues promptly.
  • Go above and beyond to exceed customer expectations.
  • Foster a team-oriented mindset, prioritizing customer needs and collaborating with colleagues.
  • Available for occasional overtime as needed.
  • Serve commercial and military sectors, adhering to industry regulations and standards.
  • Building and managing metrics while ensuring accountability for meeting them. 
  • Administering estimation and quoting processes by delivering pricing to customers.

Qualifications

Required Qualifications:

  • Bachelor's Degree with a minimum of 6 years of relevant experience, or a Master's degree with at least 4 years of experience.

Preferred Experience:

  • Experience within the defense and aftermarket sectors.
  • Knowledge of contracting procedures.
  • Prior experience in customer service within aircraft or comparable manufacturing sectors
  • Proficiency in SAP and Microsoft Office Suite (Word, Excel, PowerPoint).
  • Previous exposure to business development.

Spirit AeroSystems is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, marital or civil partnership status, pregnancy, age, disability, veteran status or any other protected factor under federal, state or local law.

Job Summary

JOB TYPE

Other

INDUSTRY

Durable Manufacturing

SALARY

$50k-65k (estimate)

POST DATE

03/11/2024

EXPIRATION DATE

03/07/2025

WEBSITE

spiritaero.com

HEADQUARTERS

TULSA, OK

SIZE

7,500 - 15,000

FOUNDED

2005

TYPE

Public

REVENUE

$3B - $5B

INDUSTRY

Durable Manufacturing

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About Spirit AeroSystems

Spirit AeroSystems is a Kansas-based aircraft company that designs, develops and manufactures aerostructures for commercial and defense sectors.

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The following is the career advancement route for Customer Relations Specialist positions, which can be used as a reference in future career path planning. As a Customer Relations Specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Relations Specialist. You can explore the career advancement for a Customer Relations Specialist below and select your interested title to get hiring information.

If you are interested in becoming a Customer Relations Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Relations Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.

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Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Relations Specialist jobs

They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.

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Validate and qualify new customers before referring to the appropriate sales manager.

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