Provide direction to Service Extension Volunteers in the distribution of emergency assistance and provide professional expertise to the program.

POSITION TITLE: Service Extension Field Representative

LOCATION/DEPT: North & Central Illinois Division / DHQ/Service Extension

REPORTS TO (TITLE): Director of Service Extension

FLSA CATEGORY: Non-Exempt

STATUS TYPE: Full-Time

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Administration and Planning
   1. Support Hope-Strong by providing consultation to Regional Teams and attendance at team meetings.
   2. Participate with the Service Extension Director in planning for the development of the program and recommend plans and changes in the program.
   3. Assess the needs and helping network in each community.
   4. Ensure ongoing training for Service Extension Unit Volunteers and schedule regional meetings with Service Extension Volunteers and Corps Community Center personnel.
   5. Participate in community planning and/or organizing activities, designated as relevant to the objectives of the Service Extension Department.
   6. Interpret the function of the Service Extension Department to the communities served through participation in community groups or activities, dealing with the social problems of individuals or families, and developing relationships with professional and administrative personnel in public, private, or civic groups.
   7. Works with the Hope-Strong Family Ministries Director, Director of Social Services Case Management, and Service Extension Director to assure ongoing Corps/Institution collaboration.
2. Policy and Procedure
   1. Comply with procedure and policy in the processing of information.
   2. Ensure that Service Extension Units understand information needed and the critical nature of these requirements.
   3. Monitor the adherence to Service Extension Guidelines.
3. Supervision/Management
   1. Provides direct, guidance and resource information through regular personal visits (at least once every 3 months), correspondence and phone calls with Service Extension volunteers.
   2. Monitor, on a regular basis, Service Extension Unit expenditures versus their budget allocations.
   3. Ensure that Service Extension Unit Volunteers adhere strictly to fiscal guidelines, including the approval of request for more than $200.
   4. Recruit and train new volunteers.
   5. Promote special fund-raising activities in designated Service Extension areas and encourages volunteer involvement in Christmas Kettles and Donut Days.
   6. May provide field instruction to social work interns.
4. Other Duties
   1. Provide client casework when necessary.
   2. Complete other Social Service Department responsibilities as assigned.
   3. Provide advice and assistance in responding to disasters in cooperation with the Emergency Disaster Services Department.
   4. Recruitment and registration of Wonderland Camp participants.

EDUCATION/EXPERIENCE

• Master’s degree required, MSW preferred.
• At least three years of work and/or educational experience in social work, marketing or account management.
• Valid Driver’s license/MVR clearance.

COMPETENCIES

• Willing to promote the mission of The Salvation Army.
• An interpersonal style that is service oriented as well as anticipates and responds to the needs of clients.
• A flexible style that also displays a willingness to learn.
• An excellent attention to detail, procedures, processes and policies.
• A self-starter who can manage volunteers, projects and priorities in a constantly changing environment.
• A communication style that exhibits the principles and values of The Salvation Army, communicates information appropriately, as well as fostering team relationships.
• A good understanding of the social service environment, including the requirements, expectations and resources available for successful human service programs. 
• A working and ongoing knowledge of the Salvation Army’s history, mission, and structure, as well as its services, policies and procedures.
• A firm knowledge of how to effectively work with diversity in the workplace.
• Must be sensitive to and work appropriately with culturally and socio-economically diverse client populations.

PHYSICAL DEMANDS/WORK ENVIRONMENT

• This position is required to do moderate physical work.
• In order to successfully perform the essential functions of this position, the employee is regularly required to use a computer and other office equipment.
• They must be able to visit sites and make presentations. 
• The work environment includes an office environment with a low noise level.
• Must be able to drive throughout the Chicagoland area.