Southridge Mall – Greendale, WI

The Specialty Leasing Coordinator provides administrative support to the specialty leasing manager and mall management team—including office management, operations, and marketing.

Essential Duties and Responsibilities

• Greets visitors, customers, tenants and vendors, screening, handling, or directing them to the appropriate area or person
• Communicates issues or problems to the appropriate person for resolution
• Answers and screens management office telephone calls, routing appropriately
• Composes routine correspondence
• Organizes and maintains the file system, and files correspondence and other records
• Coordinates the manager’s schedule and makes appointments
• Organizes lead generation for both SPL and permanent (including qualification of leads)
• Email specialty agreements to tenants, and follow up to execute/manage deals
• Once agreements are executed and activated, verify, and upload the corresponding CSV and abstracts through Yardi Retail Manager and file hard copies in the tenant folders
• Coordinate with the tenants and applicable contractor when work is being done to make sure all appropriate insurances are on file, and ensure the contractors are aware of expectations while on site.
• Arranges and coordinates travel schedules and reservations as needed
• Assists as-needed in the completion of required mall reports such as monthly reporting, budgets or forecasting, specific departmental reports, including data and information gathering, formatting, or proofing, and sending reports
• Routes incoming mail to the appropriate people. Prepares outgoing mail and correspondence, including e-mail and faxes
• Orders and maintains supplies, and arranges for equipment maintenance
• Maintains a current and up to date Tenant Contact List in Yardi and acts as their main point of contact, mitigating any minor issues they have
• Maintains a current and up to date insurance certificate for each Tenant, Licensee, Vendor and Contractor
• Proactively collect all rent, security deposits, fines, and sales
• Complete other small projects within the mall such as storefront audits, space inventories, vacant store window displays, weekend marketplace set-up/tear down, and visual standard compliance
• Assist with collection sales for temp and perm tenants and handle any questions with perm/vendor insurance
• Work with the facilities team, coordinating any work that needs to be completed in a space or with a tenant within the mall
• Other duties as assigned

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Associate degree or two years related experience and/or training; or equivalent combination of education and experience
• Entry level administrative/office experience ability to work in a fast-paced environment a plus

Knowledge/Skills

• Strong interpersonal skills, strong written and oral communications skills, and the ability to handle multiple tasks.
• Proficient in computer usage, and the ability to easily develop proficiency in all software utilized or introduced for use by individuals in this position. Intermediate to expert knowledge of Word, Excel and data entry skills.
• Social Media skills in Facebook, Twitter, maintenance of websites and other social platforms a plus.
• Experience with Yardi Voyager a plus.
• Demonstrated ability to multi-task, prioritize and meet deadlines.
• Strong organizational skills.
• Ability to read and write English fluently, proficiency in other languages a plus.
• Ability to work within a team and with a variety of personality types.
• Ability to interact effectively with all levels of management.
• Well-developed interpersonal and communication skills.
• Demonstrated self-starter, exhibiting initiative, confidence, professionalism, and maturity.
• Good judgment and continual attention to detail.
• Dependable and flexible.
• Ability to occasionally work nights, weekends or holidays if requested

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manual dexterity sufficient for constant use of a keyboard, mouse, and telephone/radio
• Ability to operate office equipment, including a copier, fax machine, postage machine, etc.
• Ability to lift 20 pounds
• Speech and hearing sufficient for regular communications on the phone, radio or face-to-face
• Vision sufficient for reading work related documents on a monitor or in paper format
• Sufficient sense of smell to detect dangerous odors
• Ability to walk, bend, stoop, climb, and reach during normal office functions
• Ability to sit and stand for long periods of time