TITLE: Manager, Engineering
LOCATION: Greenwood Village, CO

JOB SUMMARY: Managing a team responsible for maintaining and supporting a host of applications and tools across Charter. Coach on a host of issues, including customer support, continuous improvement, and technical matters. Collaborate with customers for the purposes of managing service queues and requests. Receive customer escalations on tool development. Attend customer meetings to assist with compiling requirements. Perform development tasks with respect to assigned tools when necessary. Assist on any maintenance or update relating to JIRA, Confluence, and Testrail. Document customer processes. Provide training on all tools as necessary. Report weekly on team performance to senior leadership. Lead and guide the team daily. Participating, once a week per month, on 24/7 on call support team. Administering JIRA and Confluence. Writing and modifying Groovy scripts. Creating and configuring API calls and working with REST API. Documenting technical processes and diagramming systems. Managing people and resources in a technical environment.

EDUCATION/REQUIREMENTS: Bachelor’s degree, or foreign equivalent, in Computer Science, Information Technology, Engineering or related; 5 years of experience as a JIRA and Confluence administrator; 3 years of experience: writing and modifying Groovy scripts; in creating and configuring API calls and working with REST API; 2 years of experience: documenting technical processes and diagramming systems; and in managing people and resources in a technical environment. Hybrid (office and remote) arrangement is available.

This job posting will remain open until 2024-05-31 and will be extended if necessary.

The pay for this position is a salary of $158,345. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.

EGN500 2024-32281 2024 Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2024-05-31 11:00 PM (UTC) and will be extended if necessary.
The pay for this position has a salary range of $158,345.00 to $175,300.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
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