Customer Service Representative/Administrative Assistant

Company: Spectrum Commercial Insurance Brokers

Location: San Diego, CA

Job Description:

We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative/Administrative Assistant. The ideal candidate will have experience in customer service and be comfortable with administrative tasks. The role requires strong communication skills, a positive attitude, and the ability to work well in a fast-paced environment.

Responsibilities:

• Respond to customer inquiries via phone, email, and in-person
• Resolve customer complaints and issues in a timely and professional manner
• Data entry and maintenance of customer information in our CRM system
• Assist with scheduling appointments and maintaining calendars
• Perform general administrative tasks as needed
• Provide excellent customer service to our clients and help maintain positive relationships
• Insurance Industry experience is a requirement
• Bilingual in Spanish is a plus but not required

Qualifications:

• Minimum of 2 years experience in customer service
• Strong communication and organizational skills
• Ability to multitask and prioritize effectively
• Proficient in Microsoft Office and web-based CRM systems
• High school diploma or equivalent; college degree preferred
• Insurance industry experience a requirement

We offer a competitive salary and a positive work-life balance. If you are passionate about providing excellent customer service and are looking for a challenging and rewarding opportunity, please apply today!

Spectrum Commercial Insurance Brokers is an equal opportunity employer and welcomes applications from all qualified individuals.