Provides all operational support as part of the Radiology Support Team to facilitate and coordinate workflow for the radiologists in a large, multi-specialty physician healthcare organization

Hours: M-F, Rotating hours of 7:30 AM - 5:30 PM (Eastern Standard Time) with some weekend work as needed. This position can be either a hybrid remote or for those living in Maine, New Hampshire, and/or Massachusetts, or it can be fully on-site. Training on-site in South Portland, Maine is required. We will train the right candidate.

Based on experience and qualifications the average hourly compensation for this position will range from $20.00 - $22.00.

ESSENTIAL FUNCTIONS

• Manage addendum requests, report corrections, and tracking to ensure completion
• Support radiologists by communicating and documenting STAT, Unexpected and Critical Finding through our One Connect System
• Maintain and create documentation that support the radiologist’s workflow
• Interact with Teleradiology vendors to ensure final reads and to troubleshoot, when necessary
• Expedite stat read requests received from our sites of service and notify appropriate Radiologists assigned to read
• Provide timely communication of system issues or other workflows that may impact the Radiologist’s day
• Work with various sites of service PACS systems to assist radiologists with workflow, system failures, and delays in dictations, and create specialized worklists
• Monitor report turnaround times; report delays to ensure final reports are generated in a timely fashion
• Request prior comparison films and reports for radiologists
• Import prior imaging and reports for comparison purposes
• Collate and request necessary information for radiologist protocolling
• Promptly facilitate physician-to-physician communication via phone

PRIMARY RESPONSIBILITIES

• Answer, triage and transfer incoming calls appropriately
• Respond to voicemails and e-mails promptly
• Frequent interaction with medical professionals and administrative staff at various facilities

QUALIFICATIONS

• High School diploma or equivalent
• Knowledge of medical terminology
• Experience in radiological setting helpful
• Strong attention to detail and the ability to prioritize multiple tasks
• Ability to communicate time-sensitive medical information clearly and accurately to referring offices, ED Staff and other medical professionals
• Proficient computer skills to include Microsoft office Word, Excel, Access,
• Specialized computer software -PACS, QDoc, EPIC, Power Scribe 360 Pacs Scan and Qgenda helpful
• Excellent interpersonal, communication, and customer service skills with the ability to communicate effectively, both orally and in writing with employees at all levels of the organization
• Ability to work independently as well as part of a team
• Ability to maintain confidentiality

PHYSICAL DEMANDS / WORK ENVIRONMENT

• Daily operation of various office based equipment: fax machine, telephone & voice mail operating system, desktop/laptop computer, e-mail system, cell phone, pager, copier
• May be required to sit or stand for extended periods of time
• May spend extended periods operating desktop computer, requiring hand-eye coordination and finger dexterity; and communicating face-to-face, on the telephone and in writing
• Light lifting of paperwork, folders or other general record-keeping materials, bending, stretching

BENEFITS

• Health Insurance (80% company paid)
• Health Savings Account (Company Match: $3,000 family plan / $1625 individual plan)
• Dental & Vision Insurance Plans
• 401(k) Match and Profit-Sharing Plan
• Life and Accidental Death and Dismemberment Insurance (company paid)
• Long-term Disability Insurance (company paid)
• Short-term Disability Insurance (company paid)
• Generous paid time off
• Voluntary, Employee-Paid Benefits
• Medical Reimbursement Plan
• Dependent Care Plan