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Job Summary
Assist and educate patients, providers, medical office staff, and / or Health system staff with accessing services, facilitating and resolving problems, understanding navigation questions.
Consistently create an exceptional experience with each contact, via inbound and outbound calls, online chat, email, etc.
Adheres to established procedure and quality guidelines in support of Patient Access Services Center performance indicators, as well as Corporate values and codes of excellence.
Essential Functions
Analyzes, evaluates, resolves and responds to service inquires from members, providers, employer groups, colleagues, agents, Elite agents (customers), and others within departmental guidelines.
Professional and pleasant interactions are ongoing expectations.
Assists walk-in members and agents if assigned by leadership.
Adheres to established procedure and quality guidelines in support of Priority Health service promise, key drivers, performance indicators, as well as Corporate values and codes of excellence.
Identifies potential trends or issues that impact health plan members and works with coworkers and leadership resources to suggest process improvements.
Qualifications
Physical Demands
Pallet to Waist (6" from floor) >
5 lbs : Seldom up to 10 lbs
Waist to Waist >
5 lbs : Seldom up to 10 lbs
Waist to Chest (below shoulder) >
5 lbs : Seldom up to 10 lbs
Waist to Overhead >
5 lbs : Seldom up to 10 lbs
Bilateral Carry >
5 lbs : Seldom up to 10 lbs
Unilateral Carry >
5 lbs : Seldom up to 10 lbs
Pushing Force >
5 lbs : Seldom up to 20 lbs
Pulling Force >
5 lbs : Seldom up to 15 lbs
5 lbs : Seldom
Forceful Pinch >
2 lbs : Seldom
Primary Location
SITE - Kentwood Medical Office Building - 4600 Breton Rd - Kentwood
Department Name
Patient Access Service Center - Endoscopy
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
Hours of Work
8 to 4 : 30
Days Worked
Monday to Friday
Weekend Frequency
N / A
CURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.
We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization.
As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.
We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling
Last updated : 2024-05-18
Full Time
$40k-54k (estimate)
05/19/2024
05/23/2024
spectrumhealthinc.com
West Palm Beach, FL
<25
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