Agency Profile: Spectrum Health & Human Services respectfully partners with adults, children, and families as they recover from behavioral, emotional, mental health and/or substance related disorders by offering individualized and meaningful opportunities of hope, empowerment and support to achieve self-defined improvements in their quality of life.

Full-time: 1298 Main Street, Buffalo, NY

SUMMARY OF POSITION FUNCTION: 

Performs complex administrative tasks and provides administrative support to clinicians, providers and/or managers while delivering exceptional customer service to the individuals we serve.

MAJOR DUTIES AND RESPONSIBILITIES: 

• Knowledge and demonstration of agency core values in day-to-day activities
• Ensure the criteria for a high performing team member and the values that support trust, interdependencies and teamwork are role modeled and consistently evidenced in the work environment.
• Maintain a neat, organized workspace consistently.
• May require travel between sites to provide coverage for other support staff.
• Greeting and checking clients in using a friendly demeanor upon arrival for their appointment.
• Manages intakes, scheduling, auditing, uploading documents into client health record, processing of patient letters and filing.
• Politely answering and directing calls to the appropriate person.
• Daily insurance verification of 3^rd party payers, Medicaid and completion of financial reviews.
• Collection, reconciliation and posting of all client payments.
• Sends/receives incoming, outgoing mail and faxes.
• Responding to high volume of email requests in timely manner.
• Attend meetings onsite and offsite as assigned.
• Other duties as assigned.

SKILLS/COMPETENCIES:

• Strong ability to navigate computer programs, including Microsoft Office, internet search engines and agency’s Electronic Health Record system
• Excellent customer service skills with clients and colleagues
• Excellent computer skills and use of office machines
• Strong communication skills, both verbal and written
• Meticulous attention to detail; excellent time management and organizational skills
• Ability to multitask in a fast-paced work environment

EDUCATION REQUIREMENTS:

• High School Diploma or equivalent

EXPERIENCE:

• One year work experience in work related field preferable
• Flexible availability and willingness to work nights and weekends.

Must possess a valid driver’s license with an acceptable driving record and have reliable transportation.

COMPENSATION: $17/hr