Description

Spectrio has been recognized as one of Florida’s highest-growth companies, ranking at No. 127 on the 2021 Inc. 5000 Florida Regional list, up 53 places from the previous year. In 2020, the Company made the national Inc. 5000 list for the ninth time, ranking at No. 3050, up 756 from the previous year. 

Primary Objective:

Spectrio/ DealerIT is seeking Experienced IT Helpdesk Analyst to join our team remotely. Successful candidates will be a key component of a high functioning team of IT professionals. Teamwork, hard work, and smart work are all essential to this position. With cutting-edge technology unique to DealerIT, you will have the ability to execute multiple tasks simultaneously. We are seeking IT professionals to join our experienced team and are willing to develop candidates with strong potential who bring the right combination of skills and experience into the position.

Responsibilities Include:

• Provide Support for basic customer issues such as solving usage problems and fulfilling service desk requests via inbound calls and tickets
• Escalate technical issues to Tier 1 team lead that require more in-depth troubleshooting skills or higher priority cases involving outages or security compromises
• Maintain proficiency and understanding of DealerIT products, services, network topography and requirements and be able to escalate appropriately
• Provide clients with preventive maintenance and configuration recommendations to improve usability, performance, security and client satisfaction
• Document and track client interactions including details of inquiries, comments, complaints and actions taken
• Enforce software compliance with anti-malware, patch management and remoting tools
• Reports to Helpdesk Manager

Requirements

Qualifications:

• 2 years’ experience in IT support role
• Understanding of security protocols and procedures (network firewalls, email filtering and spam protection, password protection, principle of least privilege)
• Knowledge and experience troubleshooting Windows 10 Pro as well as a familiarity with WindowsServer 2012/2016/2019
• Experience with Windows Active Directory (user management, GPO management, domain hierarchy)
• Experience troubleshooting software, hardware and basic networking issues with desktops and laptops
• Knowledge of Windows file and print services as well as experience with installing and troubleshooting printers
• Experience with Microsoft Exchange and Office 365 email
• Knowledge of automotive dealership DMS (CDK, Reynolds and Reynolds, DealerTrack) preferred
• Ability to perform multiple tasks concurrently in a fast-paced environment (coordinate phone calls, client contact, remote sessions and issue resolution)
• Excellent technical, analytical and critical thinking abilities to solve problems in an evolving IT landscape
• Collaborate in team environment to resolve issues in a timely manner as a commitment to our clients’ priorities
• Strong customer service and interpersonal skills to be able to effectively communicate with vendors and clients
• On-call support may be required to meet business demand

*Position is Remote. Considering candidates in these states FL, NC, SC, TX, GA, TX & AZ 

Spectrio is a leading provider of comprehensive digital signage solutions that empowers clients to transform their business locations into modern, dynamic destinations for customers and employees. Headquartered in Tampa, Fla., and founded in 2002, Spectrio serves over 150,000 franchise and enterprise locations in multiple industries, including quick-service restaurants, automotive, healthcare, and financial services. With supporting offerings geared towards Overhead Music, On-Hold Messaging, WiFi Marketing, and more, Spectrio offers businesses a complete customer engagement solution at scale. For more information, visit www.Spectrio.com.

Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement. 

Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.