Job Title- Assistant Member Service Manager

Company- Spectra Credit Union

Location-Alexandria VA

Are you ready to take your career to the next level by working with a spectacular company?

Position Overview

The Assistant Member Service Manager will manage the branch operations to increase sales, profitability, market shares, and member and employee satisfaction by directing, coordinating, and monitoring sales, branch operations, and personnel development.

What qualities are we looking for in an Assistant Member Service Manager?

• Excellent Leadership Skills
• Delegation Skills
• Good Communication Skills
• Collaborative and Team Oriented
• Critical Thinker and Problem Solver
• Positive Attitude
• Exceptional Organization
• Time Management Skills

The position’s essential duties include the following:

• Direct, develop, motivate, hire, and discipline branch personnel; write and administer performance evaluations and recommend appropriate personnel actions.
• Hold periodic meetings to discuss goals, procedure changes, new developments, or services and present general information.
• Cross-train personnel in all credit union products and services and systems utilized by the member services staff.
• Assist in resolving member and employee problems and concerns.
• Keep the VP of Branch Services informed of member service activities, sales efforts, results, needs, and roadblocks.
• Build meaningful relationships through conversations and establish trust with the membership.
• Monitor branch activity and results relative to established objectives and ensure appropriate steps are taken to maintain high member satisfaction levels.

Education

A College degree is required.

Experience

Two to Five years of similar or related experience, including time spent in preparatory positions.
Previous Business Development experience is desired.

Bilingual preferred: English and Spanish.

Are you ready to build a more vibrant future? This is more than a job; it’s a rewarding career.