JOB SPECIFIC COMPETENCIES

Productivity -Meet productivity guidelines while maintaining accuracy.
-Individual average stats must not vary 20% below the area's average.

Workflow ManagementFRONT END MANAGEMENT - manage prescription flow, not allowing prescriptions to backlog in any area.
TECH DISPENSING - count/pour correct drug into appropriately sized container, label container and prepare it for pharmacist verification.Correct all label errors and calculations prior to delivery to pharmacist.
REGISTER - appropriately identify patients using two patient identifiers to assure correct medication is delivered to correct patient.Manage patient wait time in line by determining course of action in dealing with financial issues.

Technical Expertise/Computer Competency

Follows ACHC specialty standard and are part of current accreditation process

Demonstrate technical proficiency required to do the job; possess up-to-date knowledge in the profession; provide technical expertise to others.
Maintain assigned sections by checking expiration dates, clean and face shelves, remove partial bottles/liquids and return to stock bottles from shelves before the last working day of each month.
Follow correct inventory procedure to prevent discrepancies.
Demonstrate competency of all computer systems and applications used in the area.
Demonstrate knowledge of all PBMs, third party prescription order entry, patient registration, and prescription reconciliation.

Other duties as assigned

COMPETENCIES

Service OrientationProvide service to our customers, including patients, patient caregivers, referring physicians and each other, in a reliable, responsive, safe, friendly and courteous manner.

• Promotes inclusiveness and collegiality by demonstrating respect and professionalism to others at all times

• Models safe, ethical behavior, mitigating risk to the institution through sound business practices, and adherence to MD Anderson’s Standards of Conduct, institutional policies and procedures

• Meets time and attendance expectations and respondsto requests in a timely manner, communicating expectations for procedures, service arrival, or project deliverables to patients and coworkers

• Admits when wrong, apologize and take steps to resolve a situation to help to patients and coworkers before being asked