3 Customer Advocate Jobs in FORT WAYNE, IN
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Spearhead Mobility is Hiring a Customer Advocate Near FORT WAYNE, IN
Why Join Spearhead Mobility?
Learn more, earn more! Join a growing company with start-up enthusiasm. Help us upend the wireless retail market as an exclusive AT&T partner.
Teamwork, trust, service, mentorship, and empowerment — these are the qualities engrained in our family culture we’re inviting you to join.Work with people who love their job, want to make a difference to others, and see unlimited opportunities in individual and team success!
What is your role?
As a Customer Advocate, you’ll be responsible for their overall experience, providing wireless and entertainment solutions to our in-store and at-homeguests.
You’ll get valuable hands-on training from mentors, advancement opportunities, base commissions, bonuses, and a fun work environment!
As a Customer Advocate, you will receive:
- Competitive Compensation
- Mentoring
- Unlimited Commissions Potential (Yes: Unlimited!)
- Performance based Cash Bonuses
- Annual Sales Trip
- 57% Discounts on AT&T plans up to 5 lines
- Professional Development & Opportunities for Career Advancement
- Medical / Dental / Vision
- Paid Time-Off
- 401K
- Health Saving Account (Employer contributions)
- Life Insurance
- Long-Term Disability (LTD) Insurance
- Start-up / Family Culture
- Employee Assistance Program(counseling on health and wellness, work life balance, and concierge services)
- Corporate Discounts (concert & sporting event tickets, restaurants, hotels, gyms, childcare, rental cars, and more!)
DUTIES AND RESPONSIBILITIES:
- Brainstorm and identify ways of increasing sales to meet monthly sales goals individually as a team
- Welcome all guests in a professional and friendly manner both in-store, on the phone, and out in the field
- Cultivate an outstanding guest experience — provide guests with professional wisdom and advocate for the most appropriate products and AT&T solutions to meet their needs
- Develop and maintain business relationships within the community
- Participate and assist in marketing efforts to solicit and promote new business inside and outside of the retail store
- Assist with retail merchandizing duties, like completing product inventory, maintaining a world-class retail environment, and cashier duties
- Demonstrate integrity and respect when interacting with guests and co-workers
- Troubleshoot and diagnose wireless products through Service & Repair procedures
- Assist with other tasks and duties
Requirements:
- High school diploma or equivalent; 2 year/associate’s degree preferred
- Excellent communication, interpersonal, and effective problem-solving skills
- Strong organizational and time management skills
- Professional, energetic, motivated, and positive attitude
- Basic math, internet, and technology skills
- Previous experience in sales, hospitality, restaurant, or service industry preferred.
- Availability of flexible scheduling to include days, evenings, and weekends
- Good driving record & reliable transportation
- Excellent references; must pass a background check.
- This position involves sitting, standing, walking, reaching, bending and light to moderate lifting
Job Summary
Full Time
Business Services
$33k-41k (estimate)
04/12/2023
05/11/2024
DALLAS, TX
500 - 1,000
2020
CHRIS PERCY
$50M - $200M
Business Services
Related Companies
The job skills required for Customer Advocate include Problem Solving, Scheduling, Transportation, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Advocate positions, which can be used as a reference in future career path planning. As a Customer Advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Advocate. You can explore the career advancement for a Customer Advocate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Advocate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Advocate job description and responsibilities
Customer services advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service.
04/05/2022: Davenport, IA
Customer services advocates who work for consumer protection agencies might help clients file lawsuits and ensure companies follow federal and state business regulations for fair operating practices.
04/11/2022: Pocatello, ID
They assist representatives as they handle complex customer service situations or take charge of client outreach.
04/09/2022: Oklahoma City, OK
They use data analysis skills to represent customer responses numerically and measure change over time.
04/17/2022: Monroe, LA
Manage and prepare documents for customers and follow up.
01/26/2022: Oklahoma City, OK
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Advocate jobs
Customer service advocates may create new training materials for customer-facing teams reflecting new policies and procedures.
01/26/2022: Columbus, MS
The hierarchy of advocate needs outlines the depth of the various types of needs every customer will have.
04/02/2022: Norwich, CT
A good customer advocate should always try to help customers get what they want at the most affordable price.
02/20/2022: New London, CT
They should also offer different options to their customers.
02/28/2022: Boston, MA
Customers want fresh approaches that are tailored to their specific needs and will not settle for less.
04/08/2022: Youngstown, OH
Step 3: View the best colleges and universities for Customer Advocate.
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