Please apply directly to this position on Spartanburg County career page here: https://tinyurl.com/2fu4weyh

POSITION SUMMARY
Performs difficult technical work assisting users of office automation hardware and software; does related
work as required. Work is performed under the regular supervision of the Technical Services Manager.

ESSENTIAL DUTIES

• Diagnoses, analyzes, solves and repairs computer hardware, software and peripheral equipment problems;
• Installs Network, server and data storage equipment; assisting users; helps administer the network;
• Installs cable and network equipment as instructed and prepares reports;
• Diagnoses and repairs problems for Servers, Active directory, and the network;
• Installs new computer equipment, software and peripherals;
• Assists end-users in projects requiring additional equipment and/or software by researching requirements and making recommendations and resolving end-users printing problems;
• Performs training for end-users in office software or new procedures, both in a classroom setting and one-on-one;
• Performs routine administration of the network and its component parts;
• Keeps necessary records associated with the activities of the department concerning the labeling, placement, repair or disposal of all computer and network equipment and software;
• Research problems and new developments and trends; recommends tools and products to
• enhance stability and functionality of network;
• Installs wireless network when required;
• Ensures all county data is secured and backed up in case of breach of security or catastrophic event/failure;
• Manages small to medium projects and the teams involved;
• Performs related tasks as required.

KNOWLEDGE, SKILLS AND ABILITIES
This is medium work requiring the exertion of up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects; work requires stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for depth perception, color perception, preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts, assembly or fabrication of parts at or within arm’s length, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions.

Thorough knowledge of the operation, uses and capabilities of personal computers and peripheral equipment; thorough knowledge of personal computer software systems and their capabilities; thorough knowledge of the operation, uses and capabilities of personal computer hardware and software; ability to understand and carry out oral and written instructions; ability to analyze software programs and make program adjustments; ability to train users of office automation hardware and software systems; ability to establish and maintain effective working relationships with the staffs of user departments, vendors and
associates.

EDUCATION AND EXPERIENCE
Any combination of education and experience equivalent to graduation from an accredited college with an associate degree with major course work in management information systems or related field and more than 5 years’ experience in application support, troubleshooting software, hardware, networking and printer problems.

LICENSE / CERTIFICATION and OTHER REQUIREMENTS

• All regular full-time and part-time employees of Spartanburg County are required by state law to participate in the South Carolina Retirement System.
• Required valid driver’s license issued in South Carolina.

Job Type: Full-time

Pay: From $40,610.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 5 years

Schedule:

• Day shift

Education:

• Associate (Preferred)

Experience:

• Application Support: 5 years (Required)

Work Location: In person