26 Front Desk Agent Jobs in Palm Springs, CA
Sparrow's Lodge is Hiring a Front Desk Agent Near Palm Springs, CA
Welcome and register hotel guests explaining the accommodations and establishing credit or method of payment. Check guests out of the hotel, preparing and explaining the bill. Respond to a wide variety of guest requests by accurately assessing their needs adding personal recommendations and touches to achieve maximum customer satisfaction while conforming with all hotel policies. Comply with any additional requests that may arise pertaining to guest or hotel needs.
Basic Skills:
- Talking to others to convey information effectively.
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Understanding written sentences and paragraphs in work related documents.
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Social Skills:
- Providing exemplary customer service to internal and external customers.
- Being aware of others' reactions and understanding why they react as they do.
- Actively looking for ways to help people.
- Adjusting actions in relation to others' actions.
- Teaching others how to do something.
- Bringing others together and trying to reconcile differences.
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Resource Management Skills:
- Managing one's own time and the time of others.
- Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Tasks:
- Greet, register, and assign rooms to guests of hotels or motels.
- Contact housekeeping or maintenance staff when guests report problems.
- Issue room keys and escort instructions to bellhops.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Make and confirm reservations.
- Keep records of room availability and guests' accounts, manually or using computers.
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
- Review accounts and charges with guests during the checkout process
- Record guest comments or complaints, referring customers to managers as necessary.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or telephone switchboards.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
- Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
- Perform any additional duties as outlined by the manager on duty
Work Activities:
- Interacting With Computers
- Getting Information
- Performing for or Working Directly with the Public
- Making Decisions and Solving Problems
- Communicating with Supervisors, Peers, or Subordinates
- Resolving Conflicts and Negotiating with Others
- Identifying Objects, Actions, and Events
- Establishing and Maintaining Interpersonal Relationships
- Processing Information
- Updating and Using Relevant Knowledge
Detailed Work Activities:
- Calculate costs of goods or services.
- Clean facilities or equipment.
- Collect deposits, payments or fees.
- Discuss account status or activity with customers or patrons.
- Discuss goods or services information with customers or patrons.
- Provide information and/or distribute materials to employees or customers.
- Execute sales or other financial transactions.
- Greet customers, patrons, or visitors. Job Description: FRONT DESK
- Maintain financial or account records, verify accuracy of financial or transactional data.
- Make travel, accommodations, or entertainment arrangements for others.
- Operate communications equipment or systems.
- Refer customers to appropriate personnel.
- Report maintenance or equipment problems to appropriate personnel.
- Sort mail.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Standing, walking 100 % of time worked
- Reach with hands and arms
- Ability to lift 25 lbs unassisted
- Ability to stoop, kneel, twist body, bend occasionally
- Verbally communicate with others
Technology:
- Desktop and/or mobile devices with computer applications to manage information, including editing simple databases, inputting data, retrieving specific information.
- Facilities management software o InnQuest RoomMaster
- Gmail o Email
- Electronic mail software o Microsoft Outlook
- Office suite software o Microsoft Office
REQUIREMENTS
Job Summary
Part Time | Full Time
$29k-39k (estimate)
03/25/2024
05/09/2024
The job skills required for Front Desk Agent include Customer Service, Guest Service, Housekeeping, Problem Solving, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.
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